Artificial Intelligence. Actual Impact.
At Docebo, AI isn’t just a buzzword — it’s how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).
We’re building the future of learning, and we’re doing it with a team that loves to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people — not just in theory — you're in the right place.
Still thinking it over? At Docebo, values aren’t just posters on the wall — they show up in how we work every day. We lead with what we call the Docebo Heart: we trust each other, assume positive intent, and make space for the differences that make our team stronger.
So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn.
About This Opportunity:
We’re looking for a proactive, solutions-focused Enablement Specialist to shape and drive impactful training and support programs for our global Customer Support teams. In this role, you will design and implement innovative learning solutions that directly empower our support agents to excel in delivering exceptional customer support. This position requires strong communication skills, a clear understanding of adult learning principles, and the ability to convert technical information into effective, accessible training materials. You’ll work closely with cross-functional teams to ensure our support workforce is equipped with the skills, tools, and insights needed to meet evolving business goals.
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Primary responsibilities, including but not limited to:
Program Implementation: Execute enablement programs that support global support analysts, addressing both immediate and long-term skill development needs.
Training Delivery: Facilitate select live training sessions in partnership with Support leadership, ensuring content aligns with key performance indicators (KPIs) and offers an engaging learning experience. Live Training delivery requires intervals of availability during North American Business hours
Resource Library Management: Develop and maintain training materials within the Learning Management System (LMS), ensuring easy access to current, high-quality resources.
Best Practice Sharing: Promote best practices across the support team, working with Operations to enhance knowledge sharing and optimize support effectiveness.
Consistency & Adoption: Drive adoption of AI first methodologies, tools, and best practices within enablement programs, ensuring standardization across support functions.
What it takes to be successful:
Clear Communication: Exceptional proactive verbal and written communication skills, particularly with respect to adult learning and technical material translation.
Strategic Adaptability: Ability to stay organized, responsive, and proactive in a dynamic environment, effectively managing the rollout of training materials within shifting timelines.
Content Advocate: Passionate and driven to enhance the quality and effectiveness of content to support the growth and success of technical support teams.
Education and Experience:
Minimum 2 years of relevant work experience.
Strong proficiency with LMS tools and experience creating accessible, online training content.
Experience or strong interest in enablement, training, or a related role—experience in a SaaS or tech environment is a plus
Exposure to developing or supporting training programs, ideally for teams in different locations or time zones.
Required Skills:
Technical Aptitude: Ability to simplify complex concepts into clear, approachable training materials.
Problem-Solving Mindset: Creative, forward-thinking approach to addressing training needs and operational challenges.
Team-Oriented Approach: Demonstrates commitment to supporting team members and contributing to collective success.
Initiative-Taking: Shows a strong ability to anticipate needs and take action. Ability to identify and communicate challenges early. Continuously seeks opportunities to improve processes and outcomes.
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Benefits & Perks ?
-Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
-Employee Share Purchase Plan
-Career progression/internal mobility opportunities
-Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
-WeWork partnership and “Work from Anywhere” program
Hybrid Office Model ?
We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.
About Docebo ?
Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.
Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!
Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations
(at) docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.
