8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram. Job Title: Finance Business Analyst (Billing Systems and Usage-Based Models) Position Summary: We are seeking an experienced Finance Business Analyst with a strong background in billing systems and consumption/usage-based billing models. This role focuses on optimizing billing, collections, and accounting processes while ensuring systems support dynamic pricing structures, real-time usage tracking, and accurate invoicing. The ideal candidate will act as a bridge between finance, operations, and IT teams, driving efficiency and accuracy across financial workflows. Key Responsibilities: Billing Systems Analysis and Management: Evaluate and manage billing systems to support consumption/usage-based and subscription models with downstream data flow to ERP systems.. Collaborate with technical team and vendors to implement system enhancements for real-time usage tracking, invoice generation, and payment processing. Ensure billing systems integrate seamlessly with accounting platforms, CRM, and ERP systems. Consumption and Usage-Based Billing: Implement processes to capture and monetize consumption/usage data, ensuring accurate and timely billing. Work with product and technical teams to map usage metrics to billing rules and pricing structures. Identify inefficiencies in usage tracking and billing reconciliation processes, proposing automation and optimization strategies. Process Optimization: Analyze existing billing and collections workflows to identify gaps, bottlenecks, and opportunities for improvement. Collaborate with cross-functional teams to refine processes and align them with dynamic business models. Develop scalable workflows for supporting high-volume, consumption-based transactions. Collections and Revenue Assurance: Develop strategies to help improve collections for usage-based billing, including automated reminders, escalations, and dunning processes. Implement controls to mitigate revenue leakage and ensure accurate revenue recognition for consumption-based services. Partner with customer support to resolve billing disputes and maintain strong customer relationships. Stakeholder Collaboration: Act as a liaison between finance, IT, sales, and operations teams to align billing solutions with business objectives. Lead workshops and training sessions for stakeholders to improve adoption of billing and usage tracking systems. Document business requirements, workflows, and system configurations to support ongoing improvements. Lead UAT testing for projects, with greater focus on scripting functional end to end tests. Industry/Platform Innovation: Stay informed about industry trends, emerging solutions, new releases, features, and best practices, and assess their potential impact for use within 8x8. Build and maintain external vendor, partner, and user group relationships to help monitor and understand industry challenges, opportunities, and common approaches. General: Need to work and think independently, be a self-starter, take initiative, prioritize and effectively complete tasks on time, with or without detailed work direction is an absolute must. Need to move quickly to make decisions and commit to a clear course of action; be comfortable making decisions based on partial information; show a strong bias toward action. Ability to work full-time spanning any of the 7 days of the week (the intended hours for this role are expected to be typical United Kingdom workday hours, but occasionally events may require scheduling after normal working hours and/or on the weekends to control interruptions to critical services and minimize business impact). Hybrid work arrangement requires consistent remote access over a high-speed Internet connection (not provided), and the ability to come in and work a minimum of 2 days each week from our 8x8 London office location (or more as needed to ensure consistent network/Internet connectivity). (8x8 London office location: 3rd Floor, The Relay Building, 114 Whitechapel High St, London E1 7PT, United Kingdom). Qualifications: Education: Bachelor’s degree in Finance, Accounting, Business Administration, Information Systems, or a related field. Experience: 3+ years of experience as a Business Analyst with a focus on billing systems and usage-based billing models. Proven expertise in managing high-volume or consumption-based billing systems. Experience with financial and ERP systems (e.g., SAP, Oracle, Zuora, Aria, or BillingPlatform). Good Knowledge of data flow between CRM, billing systems and ERP In depth understanding of accounting principles and functionality offered by ERP systems Skills: Strong understanding of billing processes, including subscription, consumption, and usage-based models. Proficiency in data analysis tools like Excel, SQL, or similar platforms. Excellent communication skills to interact with technical and non-technical stakeholders and resolve issues without need for escalation. Strong analytical and problem-solving skills with attention to detail. Preferred Skills: Experience with automated usage tracking systems and their integration into billing platforms. Knowledge of revenue recognition standards and accounting principles (e.g., ASC 606). Familiarity with tools like Salesforce Billing, NetSuite, or custom billing platforms. Certification in business analysis (e.g., CBAP) or finance (e.g., CPA). Work Environment: Flexible work arrangements with opportunities for hybrid or remote setups. Collaborative and supportive team environment focused on innovation in financial systems. Opportunities for professional growth and exposure to advanced billing technologies. 8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the US: 8x8 participates in the E-Verify program. View the Participant Poster in English and Español. View the Right to Work Poster in English and Español. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line) Our Job Applicant Privacy Notice can be found here. We're excited that you're interested in joining us at 8x8. Our culture is driven by a shared commitment to give every voice a platform and to consistently innovate with our customer’s success in mind. We believe our people are the driving force of our journey, creating a collaborative and empowering work environment. At 8x8, we believe in the transformative power of communication. Since our inception, we've been at the forefront of technology, pioneering solutions that connect individuals and businesses globally. Our commitment goes beyond facilitating conversations; it's about empowering voices and driving meaningful connections. Our purpose is clear: to give every voice a platform. We envision a world where seamless communication fosters collaboration and drives success. As the ultimate business partner, we offer a tailored, integrated software platform that powers our customers' achievements. Whether it's enhancing employee productivity or delighting customers with real-time insights, our solutions are designed to make a difference. It's not just about what we do, but how we do it. We are driven by purposeful innovation and exceptional service. Our commitment to success is built on collaboration and integrity. We prioritize people, celebrating team achievements and recognizing our customers as the true heroes of our story. We are dedicated to honest interactions, delivering results, and embracing continuous improvement over perfection Join us in redefining the future of communications technology. Discover a workplace where your voice matters, innovation thrives, and every day brings new opportunities to make an impact. At 8x8, we're not just shaping the future of business communications; we're building a community where work is a joy and success is shared. Watch this video to explore 8x8's journey and learn more about our evolution over the years. Get a glimpse into life at 8x8 and stay connected to discover more about our culture, innovations, and career opportunities. Join our social media networks and be part of our journey towards innovation and excellence! LinkedIn | Instagram | Facebook Glassdoor | Twitter (X) | YouTube
