StickerYou is a global e-commerce leader in custom-printed, die-cut products that empower businesses and consumers to create professional-grade materials for marketing, packaging, décor and personal expression. Founded in 2008, StickerYou is an influential e-commerce trendsetter, using proprietary die-cut technology to create customized stickers, decals, iron-ons, badges, patches, labels, magnets and more in orders of one - to hundreds of thousands. Fueled by a creative and passionate team, StickerYou is dedicated to growing the most engaged and talented people in Toronto, Canada.
Overview:
We are seeking a Pre-Press Operations Manager who can be both strategic and hands-on to lead our artwork production team. They will be responsible for managing the intake, preparation, and quality control of customer-submitted artwork for print, while also overseeing a team of prepress specialists. whose job it is to quality control every file our customers submitting for printing to make sure it will generate a product they will be happy with. The team aren't doing the design or artwork themselves but they need to know how design works and so does the manager. This diverse role combines elements of deep creative knowledge and technical expertise with leadership, process improvement, and automation.
You’ll be responsible for building and leading a high-performing team, ensuring smooth scheduling, hiring, training, and performance management, while driving operational excellence across the creative production pipeline.
Key Responsibilities:
Creative & Production Oversight
Own the end-to-end process of preparing customer-submitted files for print, ensuring all artwork is technically sound and production-ready
Perform and oversee quality control checks: resolution, file format, bleed, trim, color mode, fonts, and artwork structure
Lead efforts to fix and optimize artwork for production — adjusting colors, outlining fonts, correcting transparency issues, resizing, and file cleanup
Maintain and enforce technical standards, file templates, and production checklists
Collaborate cross-functionally with Creative, Product, Customer Service, and Production teams to ensure timely, high-quality output
People Management
Lead, mentor, and grow a team of designers, prepress specialist or art technicians
Oversee hiring, onboarding, training, and skill development for new team members who will work both onsite and remotely (offshore)
Manage scheduling and resource allocation based on incoming workload and deadlines
Conduct regular performance reviews, set goals, and provide feedback to ensure continuous improvement and accountability
Foster a culture of accuracy, responsiveness, and operational efficiency within the team
Workflow Optimization & Automation
Streamline the review and quality control processes using AI tools, automation platforms, and scripting
Implement and manage tools that reduce manual tasks and accelerate turnaround time
Track and analyze KPIs such as approval times, revision frequency, file rejection rates, and workload distribution
Qualifications:
5+ years of experience in prepress, production art, or creative operations
2+ years managing people and production workflows for teams larger than 10 people, (managing offshore teams would be an asset)
Advanced proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign) and strong knowledge of print production standards
Proven experience preparing and correcting customer-submitted artwork for professional print output
Strong leadership skills with experience in team hiring, scheduling, performance management, and training
Process-oriented with experience creating SOPs, documentation, and training materials
Experience with automation platforms (ex: Make, custom scripts)
Excellent communication, collaboration, and time management skills
Bonus: Familiarity with proj.mgmt. tools (Asana, Trello, ClickUp) or DAM systems
Why work at StickerYou?
A high-growth hybrid print/technology company
A fast-changing environment with ample learning and growth opportunities
Experience with cutting edge e-commerce and customization technology
Company-wide positive energy and fun work atmosphere
Open communication with the leadership team
Support growth and help expand a Canadian brand
Strong corporate vision to make small companies “Better”
Diversity and Inclusion
StickerYou is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. If you require accommodation for the recruitment or interview process, please let us know and we will work with you to meet your needs.
