Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Position: Network Analyst Bi-Weekly Salary: $2,737.95 – $3,589.24 Division: Infrastructure Operations Manager: Abhishek Rastogi Location: Regina, SK The Network Analyst is focused on leading the new technology introduction, evolve network acceptance, participate in projects and network upgrades. You will champion operational readiness and process improvements and be an expert in the hands-on troubleshooting of network technologies with a strong knowledge in a variety of network vendors and their management systems. You will be providing technical support to network operations teams for escalated incidents of varying complexity. You will work with Solutions & Architecture team and network vendors for new technology deployments, helping to build, maintain, and operate a reliable network for our customers. You will also provide much of the hands-on support, configuration and installation for customer devices as required and may support ad-hoc network projects. The position ensures that all network issues are dealt with quickly and efficiently by either resolving them directly or by escalating to a senior team member. The successful candidate will be an important part of a larger team, providing direct customer support on issues and participating in management of all network components. The Network Analyst will be supported and mentored by the team lead. This is a critical front-line operational role subject to regular business working conditions, may be assigned to customer sites and occasional travel is a requirement of the role. This role is also expected to evolve as ISM’s business evolves. Responsibilities: Support, configure, maintain, and upgrade network devices, including but not limited to switches, routers, firewalls, load-balancers and SD-WAN edge devices Monitor network availability and performance. Review alerts and notifications from monitoring systems and diagnose issues Perform timely response and technical support to all incidents, requests, outages, and alerts Analyze technical and operational problems. Work with internal technical teams and/or vendor representatives to resolve problems in a timely fashion Participate in optimizing the network to meet performance, capacity, and security requirements Recommend, schedule and perform network improvements, upgrades and repairs Participate in network implementation and migration plans. Implement network solutions in the enterprise environment. Develop and maintain the documentation to ensure changing requirements and technologies are captured and communicated Assist in capacity planning, networking devices procurement and support renewal Collaborate with customers to advise and transform network and security infrastructure to enhance and optimize performance, stability, availability, and security Develop and maintain the documentation to ensure changing requirements and technologies are captured and communicated Provide recommendation, guidance, and oversight to the NOC in configuration, maintenance, and upgrade activities Establish standards, thresholds and rules/policies for monitoring and alerting, network availability and performance Review alerts and notifications from monitoring systems and diagnose issues, where escalated Provide recommendations, guidance and coaching to less senior team members Participate in an on-call rotation Other duties as assigned Who You Are Qualifications: Post-secondary education in related field or equivalent experience. 3-4 years of experience supporting and monitoring network systems or equivalent experience. Proven experience in deploying and troubleshooting large-scale, complex enterprise networks. Understanding of general IT concepts and technologies including cloud computing, virtualization, server platforms, and security. Demonstrated knowledge/experience of networking concepts, protocols, equipment, configuration and implementation (e.g. TCP/IP, UDP, layer 4-7 firewalls, IPSec and SSL VPNs, routing, switching, load balancers, etc). Demonstrated understanding of industry standard ITSM process frameworks (such as ITIL, Six Sigma, etc.) Demonstrated understanding of Problem Solving and Decision-Making methodologies (eg: Kepner-Tregoe). Excellent written, verbal, as well as customer service and interpersonal skills. One or more relevant industry certification (eg: CCNA, JNCIA, Network+ etc.) Experience using a variety of monitoring and ticket management tools and providing remote support Ability to participate in a rotating on-call schedule *Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Welcome! We’re glad you’re here. Take a look around at the many exciting career opportunities we have available and apply today! Can’t find a suitable job opening? Drop off your Resume Drop off your Resume and a Recruiter will reach out with related career information that match your experience and expertise. Sign up for Job Alerts Create your account and then sign up for job alerts. When new jobs become available that meet your criteria, you’ll be alerted right away!
