Follow us on LinkedIn Job Type: Employee Duration in Months (for fixed-term jobs): 20 Job Family: Academic Advising # of Open Positions: 1 Faculty/Service - Department: Student Retention Campus: Main Campus, SITE Union Affiliation: SSUO Date Posted: July 28, 2025 Applications must be received BEFORE: August 08, 2025 Hours per week: 35 Salary Grade: SSUO Grade 10 Salary Range: $80,942.00 - $102,245.00 This posting is for a pilot project on student retention from September 2025 to April 30, 2027. We have 2 contractual positions or interim appointments to fill. One will be at the Library and one will be at the Faculty of Sciences. Position purpose: To create an outstanding student experience by providing guidance and advice to students on probation or experiencing academic difficulties to ensure academic retention and student satisfaction. Plan and execute student interventions, as well as give advice to students experiencing difficulties to increase student success and retention rates. Build and implement evidence-based strategies and programs to increase retention rates and persistence of students at the University of Ottawa. In this role, your responsibilities will include: Student Retention 1. Assess student needs: Review student files to ensure that identification, interpretation, analysis, and assessment of student needs support the students’ goals and respect the Faculty’s processes. May consult with colleagues and/or meet with students to further explore their needs. 2. Establish study plans: In consultation with students experiencing academic difficulties, develop a study plan which enables the student to improve his/her academic performance, reach their academic goals and promotes student retention. 3. Plan interventions: Ascertain the accuracy of the diagnostic outcomes and considerations to ensure the quality of the intervention and review and revise the intervention plan to make sure that it will address the student’s needs. 4. Execute interventions: Meet with students experiencing academic difficulties to provide guidance by informing them and giving them advice on programs of study, program and course prerequisites, graduation requirements, departments, agencies, institutions and other on- and off-campus services. When necessary, will refer students to the appropriate services (ex. tutoring services), departments or support tools. 5. Give advice to domestic and international students, student mobility, and experiential learning: Counsel domestic and international students to ensure full integration to their program of study as well as student life on campus. 6. Follow-ups: Meet with students, when necessary, to monitor their progress and take appropriate corrective measures as necessary to address student concerns and student retention risks. 7. Direct students to the appropriate authority: Audit to ascertain that students are in fact referred to the appropriate service or resource person (ex. program supervisors, services, tutoring services, etc.), based on their needs, either self-identified or through University assessment processes. Operations Management 1. Retention: Review the student list to identify students experiencing academic difficulties and/or other issues and meet with these students to determine the cause of their difficulties. Provide guidance and advice to these students based on the nature of their identified needs and difficulties and track progress with them to ensure that they persevere and achieve their educational goals. In cooperation with colleagues, proactively develop and participate in the ongoing development of guideline initiatives for student retention. Identify factors and recommend initiatives to improve student retention rate. 2. Modification to the program of study: Review requests relating to modifications to the program of study of students experiencing academic difficulties in order to explore with them possible options as well as to provide guidance and advice on the selection of their academic options. Ensure that student files are analyzed according to the Faculty’s processes and that eligibility to the program of study is validated and, when eligible, finalized. 3. Course selection and registration application process: Give advice to students on course selection based on their identified needs and academic difficulties, so students can make informed decisions. Support the student’s course selection, when reasonable, by proceeding with the registration process and making sure it is completed. 4. Evaluation and assessment: Work with colleagues to identify key indicators of student retention. Use research and best practices to inform and recommend strategy development and evaluation of initiatives. Communication and liaison 1. Relationship building: Contribute to the development of innovative ways of working with colleagues, mentors, stakeholders and peers from partner Faculties, Library, Student Affairs, Case support managers, Health and Wellness, Mentoring centres and other relevant campus services. 2. Communication with university community: Act as an expert-advisor to the university community and external partners by providing information on student retention. 3. Communication with student population: Participate to mass communication initiatives aimed at students experiencing academic difficulties and/or other issues to ensure the quality and accuracy of the information provided. 4. Public relations: Represent the faculty and the University of Ottawa during events and receptions. What you will bring: Bachelor’s degree in education or a related field 3-5 years of experience in the education field or academic advising or a combination of both Knowledge of academic programs (ex. regulations, degree requirements, prerequisites and course descriptions) at the high school, college, undergraduate and postgraduate levels Strong knowledge of and experience revising, interpreting, communicating and applying processes, policies and methods to individual cases varying in complexity Experience in mentoring and/or coaching an asset Experience providing client service Experience elaborating strategies and activity plans for students Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), word processing, Windows and Internet Strong communication skills Ability to solve problems, make fast decisions and negotiate with students Organizational and analytical skills attention to detail and ability to work within tight deadlines Listening skills and strong work ethics Judgment, independence, diplomacy and discretion Bilingual – French and English (spoken and written) Key Competencies at uOttawa: Here are the required competencies for all or our employees at uOttawa: Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities. Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible. Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them. Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team. The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more. If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute. Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts. 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Our advances in social sciences, health, engineering, science and the humanities make uOttawa a unique place to learn, grow and excel. The University of Ottawa aspires to employing a staff that fully represents the diversity of Canada's population. As a result, it is committed to employment equity principles and aims to provide an inclusive and barrier-free workplace. The University of Ottawa offers a generous pay and benefits package that includes a competitive salary, a defined benefit pension plan, group insurance coverage and an employee and family assistance program. Explore Our Benefits
