Job Summary Job Description What is the Opportunity? The Production & Risk Service group is looking for a Application support analyst to help support and drive the operations of a group of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank. The overall group is responsible for: Supporting various applications in the Client Technology portfolio Build tooling to automate monitoring, deployment and our capability to employ DevOps and CI/CD capabilities Coordinate disaster recovery, planning and execution. Update internal config management and risk systems. What will you do? Provide user facing front office production support for local and remote users leveraging multiple platforms. Manage releases and coordinate bugs/enhancement with internal development and external vendors. Work closely and integrate with the CTB (Change the Bank) team to engage in collaborative agile based development. Engage with various technical partners and stakeholders to achieve stability in the production environment. Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks. Responsibilities include rotational weekend release work + checks. What do you need to succeed? Must have: 3-5 years’ working in a production support capacity in financial organization is preferred. Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management Experience with RHEL Unix / Linux / Windows environments and basic scripting (Bash, Python, PowerShell & batch) Experience with MS SQL / Sybase or another equivalent relational database. Ability to write on the fly DB statements. Experience with BMC Control M preferred, Autosys, Tidal or other batch scheduling platforms is preferred Disciplined approach to document all processes, issues and user stories in Confluence and Jira Nice to Have Experience with BI tools like Tableau, Qlikview Experience building proactive application monitoring across all environments via ITRS Geneos, AppDynamics, Dynatrace Experience with CI/CD pipeline automation (GitHub, Nexus, RLM, Ansible, Elastic, Logstash, Kibana, Jenkins and more) Knowledge with data bricks Hands on exposure to: MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Datalake, Docker, Kubernetes and more What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Flexible work/life balance options #LI-POST Job Skills Applications Support, Capacity Management, Computer Operations, Customer Service, DevOps, Disaster Recovery (DR), Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Production Support, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software, Technical Support Additional Job Details Address: 90 WESTERN PKY:BEDFORD City: BEDFORD Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: CAPITAL MARKETS Job Type: Regular Pay Type: Salaried Posted Date: 2025-06-17 Application Deadline: 2025-08-05 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
