JOB SUMMARY:
The Device Support Specialist, New Indications is a key position within the Center of Excellence business unit. The primary role of this position is to support oncology patients utilizing Tumor Treating Fields (TTFields) therapy in Canada. The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into daily routines in order to reach usage goals. The DSS collaborates regularly with other departments to address the changing needs of patients and caregivers. The role may also be required to assist with commercial patients, determined by business needs.
This is an exempt, full-time, field-based position reporting to the Regional Manager, New Indications DSS, The Americas and APAC.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support and honor our “Patient Forward” mission by ensuring patients are at the center of every interaction; providing compassionate, high-quality care and service
Travel to patient homes, physician offices or healthcare centers, to conduct regular visits which include:
Educate patients on TTFields therapy and initiating treatment
Provide ongoing enhanced training sessions for patients and caregivers
Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed
Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed
To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits
Demonstrate empathy and understanding when interacting with patients and their caregivers
Follow established timelines and guidelines for patient interactions; ensuring consistency and quality of care
Provide timely support to patients, including phone, virtual, and in-person assistance, sometimes on short notice or outside normal business hours (including weekends and holidays)
Manage responsibilities and workload independently within your designated territory
Maintain open communication with manager and cross-functional partners to ensure effective patient care and healthcare provider support
Attend SIVs to present the role of the Device Support Specialist
Serve as technical interface between the Company, patients and assigned medical centers
Participate in regular assessments and demonstrate ongoing learning and adoption of new SOP changes
Manage administrative tasks in a timely and efficient manner, including but not limited to:
Documentation in customer relationship management (CRM) system
Expense reporting
Equipment inventory management
Ongoing trainings, assessments, and other regulatory tasks
Regular travel by vehicle and air to support patient care and service needs – up to 80%
Adhere to guidelines for the administration, maintenance, and cleanliness of fleet vehicle
Adapt to frequently changing business needs and schedules to ensure seamless patient support
QUALIFICATIONS/KNOWLEDGE:
Minimum Requirement:
Associate's degree with 2 to 3 years’ relevant professional experience
OR
Bachelor’s degree with 1 to 2 years’ relevant professional experience
Experience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred
Experience working in a for-profit environment preferred
Strong emotional intelligence and situational awareness
Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, file management, following test and troubleshooting procedures (experience with Concur and SAP a benefit)
Must possess a valid driver’s license
Ability to dedicate approximately 80% of time to travel each week, including overnight stays, for territory management
Commercial air travel required, with potential travel outside of the assigned territory
Primary residence must be within assigned territory
Primary residence must have space to securely store patient support materials in a safe, temperature-controlled environment
Assigned territory subject to change based upon business need
Attendance at company meetings, both within and outside of the assigned territory, is required
Bilingual in English and French preferred
OTHER:
Ability to lift up to 50 pounds
Ability to drive long distances
Potential after hours on-call support for patients as needed
ABOUT NOVOCURE:
Our vision
Patient-forward: aspiring to make a difference in cancer.
Our patient-forward mission
Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.
Our patient-forward values
– innovation
– focus
– drive
– courage
– trust
– empathy
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