Job Summary Job Description What is the opportunity? As the Director, CRM Platform Engineering, you will have a critical leadership role in the implementation and management of Salesforce across RBC Wealth Management Canada (WMC), driving technical leadership and instilling delivery excellence across all our teams. The successful candidate will be excited to join and help lead a team that employs the latest in technology, scaled agile practices, as well as DevOps/SRE to stand up an infrastructure that supports the Salesforce Platform for RBC WMC. This role will act as a people leader for the Salesforce Engineering practice, developing our Technical Staff and working in partnership with the WMC business and program teams. What will you do? Direct and build a high-performing technical staff of Salesforce Engineers by fostering a collaborative and supportive culture that promotes innovation and excellence across the management team and staff. Be a player-coach, working hands-on with team members to solve complex problems and coordinate resources as needed, hiring and partnering with vendors as needed to enable delivery capacity. Directing and managing the delivery of large and complex application development programs. Balancing strategies for project delivery timelines and long-term product scalability. Ensure high standards and quality of technical work. Directing reviews of tools and technologies for improving performance and reducing costs. Strategically partner with Business and Functional leadership to drive scalability in the platform, innovate our solution design and development practices, and ensure on-time delivery. Be a Salesforce evangelist to various internal stakeholders and support meaningful collaboration that enable Salesforce adoption. What do you need to succeed? Must have: Minimum 8+ years in the IT field At least 3+ years of leadership experience, including team management and strategic planning responsibilities At least 3 years in a delivery lead role, leading complex Salesforce deployments with multiple stakeholder groups, managing executive stakeholders, operating and steering committees Experience building and managing technical delivery teams One or more Salesforce Architect Certifications, including but not limited to: Application Architect, System Architect, Sharing and Visibility Architect, Integration Architect, Data Architect, Identity and Access Management Architect. Experience managing and delivering nuanced technical messages to senior stakeholders and end users. Nice-to-have: Experience in Financial Services Delivery experience with Salesforce Data Cloud Financial Services Cloud Accredited Professional Experience with back-end integration development capabilities, including but not limited to: Kafka, GraphQL, and ETL tools (e.g., DataStage, Mulesoft, Informatica, etc.) Prior pre-sales or technology consulting experience What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Flexible work/life balance options. Opportunities to do challenging work. Opportunities to take on progressively greater accountabilities. Opportunities to building close relationships with clients. Access to a variety of job opportunities across business and geographies. #Ll-POST #TECHPJ Job Skills Agile Methodology, Application Development, Application Maintenance, Applications Architecture, Customer Relationship Management (CRM), Enterprise Application Delivery, Information Technology Management, Information Technology Trends, Leadership, Programming Languages, Salesforce (Software), System Applications Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: TORONTO Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2025-07-15 Application Deadline: 2025-07-31 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
