Overview
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job Summary
Passenger Services Agent provides all necessary and required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jetway operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.
Your activities
Inspect and verify passenger documentation
Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
Manage passenger baggage processing including handling and fee calculation if applicable
Assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers, and passengers needing wheelchair assistance
Direct passengers through Customs, Immigration, and Quarantine, as required
Make public address announcements as required
Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software
Produce all required, work-related documentation
Other duties as assigned
Your profile
High School diploma or GED equivalent
Willingness and flexibility to work evening hours on a part-time basis (~20 hrs/week)
Be flexible to work different shifts (days, evenings, nights, weekends, holidays)
Bilingual French and English, spoken and written
Minimum 1 year of relevant work experience in a fast-paced environment
Attentive to detail and committed to continuous improvement
Self-motivated and able to work independently
Ability to follow processes and procedures and apply flexible approach when required
Must be able to type and learn airline-specific computer reservation/ ticketing software
Must be at least 18 years old
Have a valid open work permit or eligible to work in Canada
Must be willing to work in inclement weather
What we offer
Competitive pay
Paid training
Group benefits (Insurance, RRSPs, etc.)
Free parking
Uniform
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
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