We are currently hiring a Bilingual Customer Care Specialist – Mississauga
Hours: Monday to Friday, 8:00am – 4:30pm
Location: 3330 Ridgeway Drive, Mississauga, ON L5L 5Z9
Pay rate: $23 an hour
What’s in it for you?
Health/Dental/Vision Insurance
Tuition Reimbursement
RRSP Matching
PTO and Paid Holidays
And more!
What you’ll do:
Receive and handle incoming customer calls. (Order taking, work in process or other questions)
Follow scripting, or other professional communication as required by HOYA
Understands and follows all SOP for all tasks
Provide basic recommendations for product, technical and adaptation questions
Good working knowledge of DVI screens; competently processes all types of redo, credits, add notes, cancel jobs, tray change, account changes, etc.
Able to identify in-house vs. outsourced lab orders, and transmits them accordingly
Qualifications:
Bilingual in French required
Optical lab experience
Customer Service experience
Understanding of DVI operating system is an asset
