ABOUT BETHANY
Bethany Care Society (Bethany) is one of Western Canada’s largest not-for-profit providers of care, housing, and community services for seniors and adults with disabilities. Since 1945, Bethany has provided high-quality, person-centred care focused on the unique physical, emotional, and spiritual well-being of our residents and tenants. We create caring communities to support Albertans to age well.
WHY BETHANY?
We offer generous vacation and leave time, competitive salaries, benefits, retirement savings programs and top-ups for maternal leaves. We are committed to employee well-being and giving back to our community. We invest in our people because they are the reason for our success.
For more information, check out this video about Working at Bethany
About the Role
Bethany is currently accepting applications for a candidate to join us in a paid, 8-week summer position in The IT department. The successful candidate will earn a salary of $18.00/hour and work 35 hours per week.
You will report to the Manager, Infrastructure and Technology and will be responsible for a range of duties. You will learn about Bethany’s philosophy and processes and what it’s like to work with residents on a one-on-one basis. Your main priority will be to assist in enhancing the resident’s quality of life.
Some of these duties will include:
• Providing support for users of the LAN/WAN environment
• Responding to and monitoring progress status on all requests for assistance, and
• Logging all call activity into the Call Tracking System and maintaining accurate records to conduct statistical reports.
• Individual responsibilities will fall under the following main areas of focus:
• Provide expertise, assistance and advice when supporting desktop, network, printing, and business application related issues with the highest level of exemplary customer service. When required, escalate complex situations to relevant experts with accompanying diagnostic information
• Respond to first level requests for assistance (hardware, software, networks, training, installations, relocations, access, security, performance etc.)
• Monitor progress on problem resolution and inform users regarding completion status
• Elicit additional information for diagnosis, research in support of problem identification and resolution
• Ensure proper documentation is created and maintained to support daily IT operations. Including the logging of all issues and call activity into the Support Desk Tracking system
• Maintain an inventory of all installed hardware and software
• Train users on applications on an ad hoc basis
What You Bring
• Experience in Computer Science or Informational Technology related program at a post-secondary institution,
• Ability to handle confidential information in a professional manner at all times
• Ability to forecast, plan, and prioritize competing demands
• Excellent problem-solving, communication, analytical thinking, and interpersonal skills
• ability to work and communicate effectively in a team environment, and alongside a variety of departments, managerial levels, and key IT vendors
• Proficient in hardware troubleshooting and repair including desktop computers, laptops, printers, and tablets
• Working knowledge of IT best practices and change management methodologies
Position Information:
• Posting Number: 25-8947
• Position Number: STU-CP12-003
• Location: Bethany Corporate
• Classification: Support Analyst
• FTE: 1.0
• Non-Union
• Department/Unit(s): IT
• Position Type: Temporary FT (Position End date: 8 weeks)
• Shift and Hours of Work: Day (Start Time- 8:00 - 3:00)
• Hours Per Shift: 6.5 hours
• Shift Per Cycle: 5 shifts in a 2 week cycle
• Position Start Date: When Filled
• Posting End Date: Until Filled
How to Apply
Like what you see and think you have what it takes to join our team?
Apply Online at: http://bethanyseniors.com/careers/ by submitting your resume and cover letter.
Please note this competition may close sooner if a suitable candidate is found.
All applicants are thanked for their interest. Only those selected to move forward will be contacted.
Bethany Care Society is an equal opportunity employer.
Successful candidates will be required to obtain a Criminal Background Check and provide proof of all mandatory immunizations.
Bethany Care Society complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). By forwarding your resume to Bethany you are consenting to the collection and use of your personal information for this job competition. Your information will be kept strictly confidential.
