We are proud to partner with Monark Group in their hiring an Operations Manager to join their passionate team and help drive operational excellence across various initiatives.
About You
In this role, you will lead program management efforts, support business growth, and ensure day-to-day operations are executed efficiently. Your ability to collaborate with cross-functional teams and external partners will be vital to turning Monark's vision into reality.
About Monark Group
At Monark, we are builders, collaborators, and changemakers. Our diverse portfolio spans real estate, healthcare, and strategic investments—all unified by a shared mission: to drive impact through integrity, innovation, and execution. We operate at a fast pace, guided by purpose and committed to delivering meaningful results.
Why choose Monark?
Be at the center of a growing, purpose-driven organization
Work closely with visionary leaders across a diverse portfolio of ventures
A collaborative, supportive culture where your contributions matter
Competitive compensation and benefits package
Exposure to strategy, operations, and high-level decision-making
Key Responsibilities
Program Management and Coordination
Oversee the planning, organizing, and execution of programs in alignment with organizational goals.
Ensure policies and best practices are consistently implemented and maintained.
Team Leadership and Stakeholder Engagement
Provide guidance and leadership to cross-functional teams, fostering a supportive and collaborative environment.
Build and maintain positive relationships with both internal and external stakeholders.
Facilitate meetings and events, including agenda preparation and schedule coordination.
Operational Efficiency and Innovation
Lead day-to-day operational tasks that contribute to business growth and program development.
Identify and address operational challenges, proposing strategic improvements to enhance efficiency.
Troubleshoot issues with services or products to ensure timely resolutions.
Communication and Reporting
Develop presentations, summaries, and other communication materials to promote company-wide understanding of programs.
Prepare reports and analyze data to support management in data-driven decision-making.
Training and Mentorship
Equip contact center representatives with the knowledge, tools, and resources required for effective customer interactions.
Collaborate with various departments to refine operational procedures aligned with business objectives.
Technology and Systems Optimization
Ensure effective use of technology for operational processes, staying updated on call center systems and tools.
Evaluate new technologies and processes to optimize performance and productivity.
Additional Responsibilities
Take on other duties as assigned to support organizational needs.
Requirements
Proven Experience: 2+ years in roles such as Operations Manager, Customer Support Supervisor, Team Lead, Operations Analyst, or Project Manager
Educational Background: High school diploma required; a bachelor’s degree in a related field is strongly preferred.
Leadership Abilities: Demonstrated experience managing and motivating teams to achieve operational goals.
Industry Knowledge: Familiarity with omnichannel support models and call center systems (e.g., Five9, Genesys, Zendesk).
Organizational Skills: Strong time management and organizational abilities to handle multiple priorities effectively.
Communication Excellence: Outstanding verbal and written communication skills, with a keen eye for detail in grammar and punctuation.
Relationship Building: Proven ability to build and maintain strong relationships with both internal and external stakeholders.
Analytical Thinking: Skilled in creative problem-solving and data-driven decision-making.
Technical Proficiency: Proficient in creating impactful presentations and reports; experience with Microsoft Office Suite or similar software.
Additional Skills (Preferred):
Certifications in project management (e.g., PMP) or process improvement (Six Sigma, Lean).
Experience leading cross-functional teams in fast-paced environments.
Advanced Excel or data analysis capabilities.
destinationone Consulting is a full-service recruitment firm specializing in the permanent placement of professionals in Canada and the U.S.
Our mission is to be the leading Recruitment Service in North America as a dynamic, world-class organization. To accomplish our mission, we aim to be a high-quality and trustworthy service provider in the market by creating innovative ideas to deliver customized and personalized solutions in order to achieve maximum client and candidate satisfaction. We know that finding a meaningful and rewarding job can be a long journey.
If you are interested in this opportunity, please apply with an updated resume in MS Word Format.
Due to the volume of resumes we receive, only those applicants whose skill set match our requirements will be contacted.
Thank you for Applying.
