Target Start Date: 06/02/2025 As our recruitment video says “Not your ordinary 9 to 5”. We look for applicants that share in our passion for the outdoors and will embrace all that SilverStar has to offer. SilverStar is part of the POWDR Group. POWDR is an Adventure Lifestyle Company® that is locally-focused and delivers soulful experiences because that’s what matters to our guests and communities. We are looking for highly organized candidates with excellent people skills for positions as Ticket & Season Pass Agents. As one of the first interactions many guests will have at SilverStar, Ticket and Season Pass Agents are responsible for providing guests with a great experience at SilverStar Mountain Resort. The role includes advising guests on tickets and passes and processing their purchases; providing information about trails, camping and general mountain information; providing quick and precise services to guests, undertaking various administrative duties and handling customer concerns, among other duties. The best Ticket and Season Pass agents will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. Top five reasons to work as a Ticket and Season Pass Agent at SilverStar: Flexibility: we will work with you to create a schedule that works for both you and SilverStar. Networking: working closely with all Departments and building friendships that will last a lifetime. Outdoor opportunities: With a free bike pass here, as well as at Revelstoke and Sun Peaks during the summer season, and the beautiful Okanagan lakes and wineries in the region, SilverStar employees will find themselves in a great location to enjoy the summer season. Growth: the opportunity to expand your skills and knowledge through training and development. Safety: this has always been our top priority for both our employees and guests. Please check our Health and Safety commitment link here: https://www.skisilverstar.com/mountain-info/health-and-safety/ Employee Benefits: As an employee there are many benefits including: Free summer Season Pass Access to reciprocal discounts and tickets at various partner resorts, including unlimited complimentary tickets at Revelstoke and Sun Peaks bike parks Free Lift Tickets to all POWDR owned Resorts Employee Health and Wellness Program including EFAP counselling services Discounts on Food & Beverage, Rentals, Lessons, Retail and Repairs Family and Friends benefits on Lift Tickets and Accommodation Responsibilities: Provide information and advice to guests to enable the purchase of products that suit their needs, this will include summer pass and ticket options, camping, biking/hiking trail recommendations and passes for the fitness center Responsible for the provision of an excellent sales and service experience Responsible for ensuring that all purchases and queries are dealt with efficiently and effectively Provide Guest Service presence in resort, as well as gathering and communicating resort information Act as Campground host. Drive golf cart around campgrounds checking guests in and out, and providing shower cards and firewood Prioritize workload through highly developed planning and organizational skills Provide your Manager/Supervisor with suggestions for improved products/process, feedback/any issues/concerns Be flexible throughout the season as the weekly work schedule fluctuates with changing business levels Prepare for the Winter Season: Support Locker Fee collection Record and track the Winter Reciprocal Agreements Sell Winter Season Passes Assist with various activities and events as required Ongoing interaction with Guests to promote all aspects of the Resort Activities and upcoming Events Respond to all calls/emails in a friendly and prompt manner, following up within one week if no booking made at the time Make certain ALL products are understood so that each interaction is customized to the guest Listen to guests and deal with questions and concerns Follow cash handling and close out procedures Knowledge, Skills and Abilities: Technical computer skills preferred on all forms of hardware - laptops, tablets and mobile devices Unparalleled customer service skills – a natural enthusiasm for working with guests Previous experience in a similar sales and service role an asset An enthusiastic and positive attitude A highly motivated team player with a strong work ethic and hands on style Cash handling skills Excellent time management skills with the ability to change activity frequently and cope with interruptions Excellent oral and written communication skills Committed team player, resilient Hours and Wage: Per week range between 25-40 F/T Operation hours can range from 9:00am till 8pm $18.00/hour Possible Future Career Path: Ticket and Season Pass Supervisor Ticket and Season Pass Manager Guest Experience Supervisor Guest Experience Manager Resort Sales Director As our recruitment video says, “Not your ordinary 9 to 5”. We look for applicants that share in our passion for the outdoors and will embrace all that SilverStar has to offer. SilverStar is part of the POWDR Group. POWDR is an Adventure Lifestyle Company® that is locally focused and delivers soulful experiences because that’s what matters to our guests and communities. At SilverStar, we intend to Play Forever. We believe there is nothing better for the soul than to live a balanced life full of adventure, and we believe those in the future should have the same opportunities we have today. To make this happen, SilverStar is committed to doing all we can to protect the environment and enable participation in adventure. If you care about the environment and are looking for a memorable, fun role that enhances people’s lives whilst having fun SilverStar is the place to be. At SilverStar, we intend to Play Forever. We believe there is nothing better for the soul than to live a balanced life full of adventure, and we believe those in the future should have the same opportunities we have today. To make this happen, SilverStar is committed to doing all we can to protect the environment and enable participation in adventure. If you care about the environment and are looking for a memorable, fun role that enhances people’s lives whilst having fun SilverStar is the place to be. POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. POWDR’s awesome places include Copper Mountain and Eldora Mountain Resort in Colorado; Killington and Pico Mountain in Vermont; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon; Snowbird in Utah; and SilverStar Mountain Resort in British Columbia, Canada. POWDR also fuels adventure through a collection of experiences from the mountains to the valleys including Sun Country Tours river rafting outfitter based in Oregon, Powderbird heli-adventure operator based out of Snowbird in Utah, and Stovepipe lodging and concessions based in Death Valley National Park. Its Woodward brand empowers and inspires the next generation of action sports enthusiasts through summer camps, mountain experiences, and mountain centers, incorporating dynamic programming and innovative environments at Woodward Park City in Utah, Woodward PA in Pennsylvania, Woodward Copper in Colorado, Woodward Tahoe and Woodward West in California. POWDR is headquartered in Park City, UT. For more information, please visit our website.
