Summary:
Reporting to the Group Sales Manager, Front End-Receiving, a Switchboard Outfitter provides a legendary customer experience by assisting customers through receiving all incoming phone calls and directing them to the appropriate person and department. This position works closely with customers and provides them with the information to help them with their buying decisions.
Responsibilities:
Provide a legendary customer experience for every customer and promote company programs
Receive and direct all incoming calls in a courteous and polite manner
Answer basic customer questions and make store announcements in a professional manner
Respond to and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
Secure and log keys, RF guns, radios and other equipment as assigned and ensure items are returned at store closing
Monitor and check items entering and leaving through the employee entrance such as, but not limited to: purchases, handbags, briefcases, coats, and lunch containers
Assist in other areas of the store when business needs dictate
Qualifications:
One or more years’ experience in a service environment is preferred
Previous switchboard and administrative experience are an asset
Knowledge of Microsoft Office Suite and SAP is an asset
High school diploma or equivalent is preferred
Ability to provide superior customer service and exceed customer’s expectations
Ability to use good judgment and logic
Experience in a related field or outdoor lifestyle
Knowledge of Bass Pro Shops & Cabela’s specific products is an asset
Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.
Accommodations are available upon request during the assessment and selection process.
Benefits
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Fun work environment
Competitive wages
Excellent benefits
Unlimited career advancement opportunities
Bass Pro Cares Fund
