It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Ingram Micro has earned Great Place to Work Certification™ for 2025-2026 in Canada! This prestigious recognition reflects our commitment to our people and our culture. Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! The position is a hybrid role based in our Mississauga, ON office with the opportunity to work 2 days remotely per week. Position Overview: We are seeking a proactive and customer-focused Cisco Software Success Specialist to join our Cisco Practice at Ingram Micro. In this role, you will guide and support our reseller partners in driving Cisco software adoption, maximizing the value of Cisco recurring offers, and implementing Customer Lifecycle Management (CLM) best practices across their customer base. You will work closely with Cisco, Ingram Micro sales teams, and partners to drive renewals, software upsell/cross-sell motions, and ensure partners are well-equipped to support their customers’ digital transformation journeys. Key Responsibilities: Act as a subject matter expert on Cisco software offers, licensing models (EA, SaaS, A-La-Carte), and lifecycle motions (Adopt, Expand, Renew). Educate and enable channel partners on Cisco Customer Lifecycle Management (CLM) and Lifecycle Incentives (LCI). Guide partners in the use of Cisco tools (Success Tracks, Lifecycle Advantage, PX Cloud, and My Cisco Entitlements). Drive adoption of recurring Cisco offers (e.g., SecureX, DNA Advantage, Webex, Meraki subscriptions). Support partners with best practices to optimize customer success, software utilization, and license renewals. Monitor key lifecycle KPIs (health scores, usage metrics, success milestones) and support corrective action planning. Collaborate with Ingram Micro’s sales, renewals, and technical teams to identify lifecycle expansion opportunities. Help partners leverage co-branded adoption journeys and digital engagement tools provided by Cisco. Travel up to 25% within North America. What you bring to the role: 3+ years of experience in IT channel, software lifecycle, or customer success roles (preferably with Cisco or a Cisco partner). Strong knowledge of Cisco software offers, Smart Accounts, DNA licensing, Enterprise Agreements (EAs), and CX platforms. Understanding of Cisco CLM framework and partner lifecycle incentive programs. Excellent communication and interpersonal skills, able to guide and influence partners and internal stakeholders. Experience using or supporting Cisco tools such as Lifecycle Advantage, CX Cloud, or PX Cloud is highly desirable. Cisco certifications (Cisco Customer Success Manager, Cisco Business Architecture Specialist, or similar) are a plus. Preferred Attributes: Experience in a customer success, renewals, or lifecycle management role at a Cisco distributor, partner, or service provider. Analytical mindset with the ability to interpret customer adoption data and usage trends. Ability to simplify complex licensing and lifecycle concepts for partners. Passion for driving customer value through digital transformation and software adoption. *This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties. Apply Today and help shape the future of Cisco software success in the channel one partner, one customer lifecycle at a time. At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more! Equal Opportunity Statement As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to AODAFeedback@ingrammicro.com. This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist. Ingram Micro’s Commitment to ESG (Environment, Social & Governance) Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here – Ingram Micro ESG. With us, you’ll make technology happen in surprising ways. It’ll be a fun journey! Learn more at http://careers.ingrammicro.com Click Introduce Yourself above to join our talent network! It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else. Let’s shape tomorrow.
