Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY: The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store. KEY ACCOUNTABILITIES: · Willingness to work within the mission, vision & values of The Salvation Army · Use a client-centered approach by consistently demonstrating compassion, respect and empathy · Contributes to meeting store sales budgets by maintaining customer service standards, · Implements store layout plans to attract customers including merchandise displays; ensures attractiveness of the store through “Tidy Maintenance,” · Replenishes inventory levels based on Managers directions · Processes donated household items by unloading, sorting, packing, storing and loading donated items · Sorts donated clothing by judging the condition of the items · Routes donated items to the appropriate destination (store distribution, recycling, rag out, trash) · Hang and price good condition clothing, · Contributes to the control of inventory by retrieving, sorting, and pricing as per directions; protects the store from inventory shrinkage by close visual monitoring, · Takes responsibility for the accurate completion of all customer transactions including visa, debit, etc. · Contributes to the safety of staff and customers (e.g. snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness) · Attends staff meetings · Performs other duties as assigned. Health & Safety: The job incumbent may be exposed to the risk of moderate to severe injury or illnesses due to: • Physical attacks by others • Exposure to infectious diseases • Exposure to toxic chemicals (e.g. toxic spills) • Moving objects • Sharp objects (e.g. needle pricks) • Electrical hazards • Repetitive strain injuries (e.g. back, wrist) CRITICAL RELATIONSHIP MANAGEMENT Governance Boards and Councils: Internal: N/A External: N/A MANAGERIAL RESPONSIBILITY: · Reports directly to Thrift Store Manager · Direct reports: None FINANCIAL AND MATERIALS MANAGEMENT: Has responsibility for cash float, safe code, access keys & donation receiving WORKING CONDITIONS: THE INCUMBENT WILL WORK UNDER THE FOLLOWING DISAGREEABLE CONDITIONS: · HANDLE GARBAGE · ISOLATION AND MONOTONY · ODOURS · DEALING WITH ANGRY PEOPLE · VERBAL ABUSE · EXPOSURE TO TOXIC CHEMICALS · VARIOUS WEATHER CONDITIONS · CHANGE ROOM GARBAGE WHICH MAY INCLUDE HUMAN WASTE The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct. EDUCATION AND EXPERIENCE QUALIFICATIONS: The successful job applicant will have completed Public School, and/or High School. Experience and Skilled Knowledge Requirements More than three months but less than one year of prior related experience, including life skills, and general familiarity with customer service and cash handling. Skills and Capabilities · High attention and accuracy when operating Squirrel Till · Heavy lifting: able to life up to 25 pounds regularly · Ability to stand for long periods · Universal precautions Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening. Compensation: The target hiring range for this position is $17.85 to $18.76 with a maximum of $22.51. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.
