Why join CMHA Peel Dufferin?
Support your community. Advance your career. Fulfill your purpose.
Joining the Canadian Mental Health Association – Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve – and the people we help.
What We Offer
As a community-based agency, we’re dedicated to the mental, physical, and social health of everyone – including our team members. That’s why we’re proud to offer a total rewards package that helps our team members balance their professional and home life. You’ll also be empowered to keep learning new skills and reaching your goals – from developing a career growth plan to participating in training sessions.
In addition to competitive benefits like Employee Family Assistance Plan and extended health and dental benefits, we offer our team members some unique perks that really stand out:
· 4 weeks accrued vacation
· Up to 18 sick days accrued per year, plus 2 flexible days each year
· HOOPP Pension Plan enrollment
· Ongoing professional development plus $250 annual funding for continuing education
· $350 annual allowance to invest in achieving your personal wellness goals
· Participation in organizational pay for performance incentive program
We're looking for a full-time permanent Crisis Worker - 988 Helpline to join our team!
The Crisis Worker will respond to clients in crisis who are calling or texting the national 988 Suicide Crisis Helpline and may be experiencing symptoms of mental illness and addiction. A secondary responsibility will include providing back up coverage on the 24.7 Crisis Support Peel Dufferin crisis line as required. The Crisis Worker conducts risk and safety assessments, collaborates in safety planning, and supports navigation of resources in the community.
Status: Permanent full-time, 12 hour shifts on a rotational basis including days, overnights and weekends. Note, this posting is for an active vacancy
Salary: $75,278.74 - $87,411.79 annually. (Candidate qualifications will be considered when determining the starting salary)
Location: This position is based out of 60 West Drive, Brampton. Although we operate within a hybrid workplace model, staff are required to have on-site and/or community presence as per program and client needs.
What you will do
Provide immediate response on the 988 Suicide Crisis Helpline via phone or text.
Provide crisis intervention as per the standard operating procedures for the 988 service and best practice guidance as per program standards.
Crisis intervention to understand the factors contributing to the current difficulties for clients.
Provide support and follow-up post crisis with ongoing telephone support or by connecting clients to appropriate follow-up agencies.
Contact with clients and families the need for further clinical service, including mobile crisis response as appropriate.
Complete a mental health assessment for clients in crisis as per program standards.
Recommend measures to help protect themselves and others by developing safety plans.
Support the caregivers by working to reduce conflict between the client and their caregivers.
Engage police to respond to live mental health calls where emergent safety issues exist.
Utilize their sound working knowledge of resources, partnerships and working relationships and participate in ongoing professional development and supervision around crisis work.
Assist in identifying and developing goals towards understanding prevention, treatment, and rehabilitation of individuals with mental illness.
This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.
What You Need to Join Our Team
University Degree in Social Work, BSc. Nursing, Occupational Therapy or Master's degree in Counselling Psychology
Must be a Regulated Health Professional or a Registered Social Worker (RSW) and adhere to standards of practice as per designated college.
Minimum 3 years of experience working in acute mental health sector, preferably in the community.
Demonstrated experience with crisis intervention techniques and theory-based practice in working with the seriously mentally ill.
Demonstrated and previous knowledge on risk assessments, suicide prevention, and principles of crisis theory and intervention.
Demonstrated ability to intervene effectively in clinical situations requiring the management of disturbed behaviour.
A good understanding of the Mental Health Act and DSM V as it relates to crisis intervention.
Ability to work collaboratively and in partnership with a multidisciplinary team and other agencies in the community, including the ability to work with police, court system, inpatient and outpatient mental health systems.
Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence.
Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework.
Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.
Fluency in a second language, including ASL (American Sign Language) is considered an asset.
Valid Canadian driver’s license and access to an insured automobile in good repair
A satisfactory Vulnerable Sector Check (VSC) report and an annual criminal records check (Police Check) is required
Ability to work 12-hour shifts on a rotational schedule: days, overnights, weekends, and public holidays
Deadline to apply: August 7th 2025 at 5pm
At the Canadian Mental Health Association – Peel Dufferin Branch, we provide a wide array of community services, resources, and care for people with mental illness. In your role, you’ll not only assist people who are struggling, you’ll help them return to good health and reintegrate into the community. In everything we do, we work together to make the world a better place – one person at a time.
Apply Now and EMPOWER your career!
CMHA Peel Dufferin strives to be an equitable employer. We are committed to supporting inclusive recruitment and selection processes, work environments and a qualified workforce reflective of the diverse populations we serve. We acknowledge that removing existing barriers and preventing new barriers is required to foster dignity and independence for people of all ages, genders, cultures, and abilities. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to, First Nations, Métis, Inuit and Urban Indigenous (FNIMUI) populations, ethno-racial communities, people with disabilities, *2SLGBTQIA+ communities, women and gender diverse people, low-income communities, and all equity-deserving groups.
*2SLGBTQIA+ (Two-Spirit, Lesbian, Gay, Bisexual, Trans, Queer, Intersex, Asexual, and a range of gender and sexual diversity categories not listed).
Accessibility Statement
When contacted by CMHA Peel Dufferin for a career opportunity, please advise the People and Culture Department of any accommodation needs that may make your experience through the recruitment process more comfortable. We are committed to working with you to meet these needs by providing reasonable accommodations, ensuring you have access to a fair and equitable process. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. Should you have feedback, please email us at HRrecords@cmhapeel.ca
Use of Artificial Intelligence (AI) in Recruitment
To streamline our recruitment process, we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency, the essential review and evaluation of candidates is carried out by members of our People and Culture team. This approach ensures a personalized assessment that allows us to gain a comprehensive view of a candidate’s experience, skills and potential. AI is not used to make any decisions in our recruitment process.
Next Steps
We thank all those who apply. Only those selected for further consideration will be contacted. We retain all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities.
