Competition #2025-361-HHS Housing Services Coordinator (2025-361-HHS)
Employment Type: Permanent Full-Time, (Non)-Bargaining Unit
Work Hours: 35 hours/week: Monday-Friday – 9am-5pm
Work Setting: Exclusively Onsite
Salary Range: External Rate: G7 - $54,097.76
Internal Rate: G8 - $55,201.79
Application Deadline: August 12, 2025 by 11.59pm
Program Overview – Housing Operations, Housing Services, 490 Sherbourne Street
This position is accountable to the Manager, Housing Operations & Community Development for the daily management of the physical, administrative and operational components of the housing site (s).
This position is responsible for property management and administrative duties in a subsidized housing environment. Also responsible for facilitating the involvement of tenants in their housing community according to the enhanced tenancy management and community development objectives reflected in the housing program.
What You Will Do
Responsible for Rent Geared to Income (RGI) administration for all tenants in portfolio according to Housing Services Act. This includes annual income reviews, required notifications and/or RGI calculations throughout the year
Responsible for intake management, including background checks, generating leases, facilitation of intake for tenants entering the portfolio and orienting the new resident to the organization policies and procedures.
Responsible for the collection of rents from tenants within assigned portfolio and establishing payment schedules to manage any arrears. Responsible for follow up Landlord Tenant Board (LTB) Notices as required.
Responsible for working in collaboration with building services staff to ensure units and building facilities are maintained in good repair. This includes annual or other unit inspections, generating work orders, booking of contractors, follow up and communication with tenant /staff regarding building and/or unit maintenance work /progress.
Educate tenants about basic and preventative maintenance issues, and their responsibilities in maintaining their apartment as per signed tenancy/occupancy agreement.
Liaise, as required with relevant housing, building services staff or other partnering agencies, on property management issues.
Work in collaboration with relevant referring parties to manage intake of new clients and minimize vacancy loss.
Act as the on-site contact for contractors and third parties who are accessing our facilities.
Housing Administration & Tenant Relations Responsibilities
Utilizing a case management approach, provide ongoing support to participants that assist them in obtaining and maintaining their housing and connect them to a variety of community resources, through home visits, drop-in services, accompaniment to community resources, and scheduled appointments
Facilitate, support and encourage engagement of tenants in the ongoing management of their building and participation in tenant community.
Provide tenants with access to necessary information that impacts their housing. Including their rights and responsibilities under the Residential Tenancies Act, relevant policies and procedures of WoodGreen Community Housing, Ministry of Housing and other legislation.
Facilitate tenants’ participation to develop community standards, to resolve conflicts and to mediate grievances in ways that meet the requirement of WoodGreen, Ministry of Housing, Landlord and Tenant Act, Human Rights Code.
Work with tenants to develop community policies, structures, forums to address issues and needs identified by tenants and staff acting as an agent of the Landlord, which affect the management of the housing community.
Engage with, role model and facilitate positive relationships with individual residents and community. Provide remedial support and access to resources, referrals for residents managing situational and /or ongoing inter/intra personal concerns.
Develop Community Building programs to engage residents, to encourage social interaction and inclusivity, and to support empowerment and self-sufficiency.
Intervene in crisis/conflict situations and mediate disputes between residents as it pertains to their tenancy. Work with tenant through issues that impact security of housing and liaise with appropriate agencies and/or other resources.
Identify and address, either directly or through referral, barriers to tenants maintaining their tenancy. Work from an eviction prevention model to support tenant to maintain housing through regular follow up, case conference meetings and liaising pertinent supports to tenant
Monitor and review tenant needs and issues and communicate the information to the Manager.
Ensure proper documentation, including the taking of case notes, maintaining various lists including a case list, and tracking budget related information.
Act as a service broker, a mediator and a link with other agencies with the consent of the tenant to support the tenant’s keeping his/her housing.
Work with support providers and tenants to develop understanding about the respective roles and responsibilities of each party.
General Responsibilities
Carry out administrative procedures and maintain appropriate records with respect to administration, finance, maintenance, tenants and community development.
Uphold confidentiality policies regarding tenant information and financial matters.
Work effectively as a member of a team.
Prepare reports and update for the Manager, Director or VP as required.
Responsible for upgrading training and education as directed by WoodGreen Community Services to fulfill the responsibilities of the job.
Ensure the anti-racism objectives and community development principles of the organization are achieved within the program.
What You Bring to the Team
Bachelor’s Degree in Social Services, or a related field.
2+ years of experience in social services with supporting individuals who have history of street involvement and/or individuals with low income.
Understanding of the Residential Tenancies Act, the Housing Services Act, Ontario Human Rights Code, and Accessibility for Ontarians with Disabilities Act.
Property management experience including lease administration, rent collection, and unit turnover management.
What You Set You Apart
Property management experience including lease administration, rent collection, and unit turnover management.
Experience with group facilitation and an understanding of group dynamics.
Experience with group facilitation and an understanding of group dynamics.
Knowledge and experience working with women who have experienced violence, addictions, abuse and/or homelessness.
Knowledge of issues faced by newcomers to Canada.
Knowledge of client centered, feminist, and anti-oppressive frame works.
Experience in conflict resolution, crisis response, intervention, de-escalation, advocacy, and negotiation skills.
Knowledge of community resources to support low-income individuals, individuals with a history of mental health or addictions, and individuals with a history of trauma.
Demonstrate cultural competency with ability to communicate clearly with individuals from diverse ethno-cultural backgrounds and levels of abilities.
Ability to work collaboratively and individually, to multi-task, organize, and prioritize efficiently.
Strong interview, assessment, analytical and problem-solving skills.
WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.
This public job posting uses AI-powered tools to screen, assess, or select applicants.
