Job Description What is the opportunity? As a Senior Network and Security Analyst, you will provide consistent levels of organizational and technical expertise necessary for the successful implementation, maintenance and support of the critical network and security infrastructure services across all global RBC Intranet (Core, LAN/WAN, Server Farm), Internet (Surfing, E-commerce), and Extranet environments. The primary responsibilities of this role is to provide advanced level technical support for troubleshooting, and implementing configuration changes across a variety of vendor platforms. You will be regularly working with clients, business partners, escalation teams (implementation/engineering), and vendors to resolve incidents/problems, perform root cause analysis, and deliver infrastructure changes across the global RBC Enterprise (North & South America, Caribbean, Europe, Asia-Pacific). What will you do? Responding to network event and incident escalations from the first-level support Service Desk, internal/external clients and business partners. Performing root cause analysis with vendor engineers and escalation teams for major incidents and recurring problems, and implementing permanent solutions. Managing the team's ServiceNow incident/problem/change ticket queues in accordance to established SLAs. Execution of network and security infrastructure configuration changes across the global enterprise. Performing audits for consistency in Network Management Systems, documentation, and configuration. Creating/improving support documentation and ensuring shift reports are documented and kept up-to-date for major network-related outages. Participate in 24 x 7 on-call rotational shifts including evening and night shifts. Participating in meetings and training sessions to review and understand new technology and service deployments. What do you need to succeed? Must have: Excellent understanding of TCP/IP, including packet inspection/protocol analysis using packet analyzers for troubleshooting is highly desired. Solid understanding and troubleshooting capability of L2/L3 protocols (ARP, HSRP, VRRP, STP, BGP, VRF, OSPF, VPC) in a Cisco environment. Good understanding of application protocols such as DNS, DHCP, HTTP, FTP, TLS, etc. Knowledge of security concepts such as NAT/PAT, IPSEC, SSL, DDoS, IP Spoofing etc. Excellent understanding of the OSI model. Experience working with the following network and security appliances/vendors: Load balancers (F5 LTM/GTM, Citrix Netscaler) Firewalls (Nokia Check Point, Palo Alto) Cisco IOS & NX-OS based routers & switches. Working knowledge of Arista, Cisco ONS 15454, Symantec ProxySG/SSLV, FireEye MPS, Arbor Pravail, Cisco Firepower IDS, Infoblox, Neustar, Cisco ACI. Ciena Optical, Juniper Pulse Secure, Fortinet FortiGate, Akamai CDN is considered an asset. Fluency in programming languages and automation tools (Python, Ansible, etc.) is considered an asset. Nice to have Sound understanding and working knowledge of Cisco UCS, FCoE, VSAN, VDC, vPC, VXLAN, Cisco ACI, VMware is considered an asset. College diploma or University degree related to Information Technology, with a focus on Telecommunications. CCNP R&S/DC certification or equivalent level of knowledge. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. Opportunities to do challenging work. Opportunities to take on progressively greater accountabilities. #LI-POST #TECH PJ Job Skills Critical Thinking, Data Networking, Group Problem Solving, Local Area Network (LAN), Networking Hardware, Network Operations, Network Software, Technical Troubleshooting, Wide Area Network (WAN) Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2025-07-31 Application Deadline: 2025-08-15 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
