R10073126 Coodonnateur des locations / Rental Coordinator (Open) Location: Ste-Julie, QC (RDA) (I) - Welding equipment rental How will you CONTRIBUTE and GROW? Sous la direction du directeur de succursale, le titulaire du poste participe aux activités quotidiennes de la succursale et s'assure que le matériel de location est disponible pour les commandes. Veuillez noter que notre succursale déménage prochainement à Saint-Hyacinthe. Ce poste sera basé dans les nouveaux locaux de Saint-Hyacinthe. Under the direction of the Branch Manager, the incumbent assists with the daily operations of the branch and ensures rental equipment is available for orders. Please note that our branch will be moving to Saint-Hyacinthe shortly. This role will be based out of the new Saint-Hyacinthe location. Responsabilités principales Maintient un environnement de travail sécuritaire en suivant les directives d'Airgas/Red-D-Arc en matière de santé et de sécurité. Fournit un excellent service à la clientèle à tous les comptes. Assure le suivi des prospects envoyés dans la région via le Web, les associations, etc. Assure un suivi rapide des demandes des clients. Veille à ce que les clients qui se présentent spontanément soient pris en charge rapidement, y compris pour les retours d'équipement. Traite les paiements par carte de crédit. Communique quotidiennement avec le représentant commercial externe au sujet des demandes de renseignements et/ou des commandes reçues. Prépare les devis pour les ventes externes et les envoie par fax aux clients selon les besoins. Coordonne les besoins en équipement pour assurer l'exécution efficace des commandes et la maîtrise des coûts. Planifie et dirige les commandes des clients avec le service après-vente. Communique avec le service après-vente et/ou le responsable de l'atelier concernant les expéditions d'équipements et organise les commandes pour l'expédition. Assure la bonne génération des contrats de location et des documents associés. Organise le transfert de marchandises et le transport. Aide à l'achat auprès des fournisseurs. Aide à la gestion des stocks de pièces et d'équipements. Effectue d'autres tâches connexes selon les besoins. Key Responsibilites Maintains a safe working environment by following Airgas/Red-D-Arc’s health and safety guidelines. Provides excellent customer service to all accounts. Provides follow-up to leads that are sent to the area via Web, Associations, etc. Provides timely follow-up to customer’s requests. Ensures walk in customers are handled in a timely manner including equipment returns. Processes credit card charges. Communicates daily with Outside Sales Associate on inquiries and/or orders received. Prepares quotes for outside sales and fax to clients are required. Coordinates equipment requirements for efficient order fulfillment and cost containment Plans and directs customer orders with the service deparment Communicates with the service department and/or shop supervisor in regards to equipment shipments and arranges orders for shipment. Ensures proper generation of rental agreements and associated documents. Arranges freight and transportation. Assists with vendor purchasing. Assists with parts and equipment inventories. Performs other related duties as required. #LI-DNI ____ Are you a MATCH? Compétences requises: Leadership : doit être capable de guider et d'encadrer ses collaborateurs. Doit être capable de déléguer et d'assurer un suivi efficace. Établissement de relations : doit être capable de communiquer efficacement. Prise de décision : doit être capable de travailler de manière autonome tout en prenant des décisions basées sur les politiques et les objectifs de l'entreprise. Résolution de problèmes : doit être capable de gérer de manière proactive et méthodique les objectifs contradictoires et les situations difficiles. Formation: Formation postsecondaire équivalente à un diplôme collégial. Expérience: Une expérience de plus de trois ans dans le service à la clientèle dans un environnement industriel/de location est préférable. Une connaissance pratique des équipements de positionnement, des applications de soudage et des équipements est un atout. Compétences et aptitudes: Souci du détail et solides compétences organisationnelles. Capacité à établir efficacement des relations avec les clients et les collègues. Une expérience dans la vente d'équipements industriels ou dans la vente ou la location d'équipements de soudage (idéalement dans les secteurs de la construction, de la fabrication et/ou de la production) est un atout. Capacité à mener plusieurs tâches de front et à travailler de manière autonome avec peu de supervision. Capacité à travailler dans un environnement dynamique au sein d'une équipe. Capacité à prendre des décisions critiques tout en respectant les procédures de l'entreprise. Capacité à agir de manière proactive ou à trouver une solution aux problèmes liés au travail. Capacité à s'adapter pour définir et hiérarchiser les tâches en fonction des différentes exceptions. Capacité à travailler avec une grande variété de personnes ayant des personnalités et des parcours différents. Communique avec clarté, verbalement dans des situations individuelles ou en groupe, et au téléphone. Communique bien par écrit en rédigeant des documents clairs. Competency Statements: Leadership: Must be able to guide and mentor associates. Must be able to delegate and follow-up effectively. Relationship Building: Must be able to communicate effectively. Decision Making: Must be able to work independently while making decisions based on company policies and objectives. Problem Solving: Must be able to proactively and methodically deal with conflicting goals and challenging situations. Education: Post secondary education equivalent to a College diploma. Experience: Greater than three years of customer service in an industrial/rental environment is preferred. Working knowledge of positioning equipment, welding applications and equipment is an asset. Skills and Abilities: Attention to detail and solid organizational skills. Ability to effectively build relationships with customers and co-workers. Sales experience in either an industrial equipment rental or a welding equipment sales or rental environment (ideally construction, fabrication, and/or manufacturing sectors) an asset. Ability to multi-task and work independently with little supervision. Ability to work in a fast-paced team environment. Ability to make critical decisions while following company procedures. Ability to act proactively or find a solution with work-related problems. Adaptable to set and prioritize work with varying exceptions. Ability to work with a wide variety of people with different personalities and backgrounds. Communicates with clarity, verbally in one on one or group situations, and over the telephone. Communicates well in writing by composing clear documents. Benefits We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children. Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program. Your DIFFERENCES enhance our PERFORMANCE At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _____ About Airgas Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose. Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose. We want to ensure a safe experience for everyone interested in joining Airgas. Please be aware of fraudulent job offers that are circulating, falsely using the Airgas name and brand. These scams often involve individuals or organizations impersonating Airgas recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Airgas and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. You may verify job postings through our official global careers website at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Airgas and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this form
