Description
We are looking for an experienced Enterprise Solutions Engineer to join our Solutions team at Bizzabo. This important post-sales role focuses on onboarding and supporting our top Tier 1 customers as they implement and grow with Bizzabo’s event software. As a trusted advisor, you will oversee complex projects, lead customer onboarding efforts, and help our enterprise customers succeed with our platform.
You are a technical consultant and problem solver who can handle the details of enterprise event software implementations. Your confidence, clear communication, and organization let you manage multiple important clients and projects at once. You will build strong relationships and provide value at every phase of the customer journey.
Requirements
What You’ll Be Doing:
Partner with Customer Success to lead the onboarding process for Tier 1 customers, guiding them through technical implementation, workflow analysis, and adopting best practices
Serve as a trusted advisor to enterprise clients, conducting technical and business discovery to understand their unique needs and event goals
Manage complex projects with multiple stakeholders from post-sale through deployment, ensuring timely and successful delivery of solutions
Collaborate with Product, Development, and Customer Success teams to design, scope, and implement solutions tailored to customer requirements
Develop and deliver onboarding objectives, technical training, and impactful demos to speed up customer adoption and proficiency
Provide ongoing technical consulting, troubleshooting, and proactive guidance to boost customer satisfaction and retention
Generalize and productize solutions capturing best practices and create customer-facing documentation and how-to guides
Identify opportunities for account growth, upselling, and cross-selling by recognizing changing customer needs and matching them with Bizzabo’s capabilities
Deliver product feedback and new requirements based on your experiences in the field, advocate for customer interests internally
Consult customers in navigating complex integrations, including APIs, webhooks, and third-party tools
Who You Are:
5+ years of Solutions Architect, Sales Engineer, or similar experience in a SaaS or enterprise software environment
Demonstrated success leading complex, post-sales projects for large enterprise accounts, ideally in the events or professional services industry
Exceptional consulting, problem-solving, and project management skills; able to manage multiple priorities and stakeholders with confidence and clarity
Outstanding communication and presentation skills, with the ability to convey technical concepts to both executive and technical audiences
Highly organized, detail-oriented, and goal-driven, with a proactive approach to customer success
Strong technical acumen: familiarity with HTML, CSS, JavaScript, APIs, REST services, and database structures; experience with integrations and workflow automation (e.g., Zapier, webhooks) is a plus
Experience working with production and/or content delivery via modern web technologies (RTMP, WebRTC, SIP, etc.) is an advantage
Bachelor’s degree in Computer Science, Engineering, or a related field preferred
Community Details and Perks
The Bizzabo Community
At Bizzabo we believe that culture is more than just happy hour and a ping pong table (though we do love a good ping pong tournament), we believe that culture is everything we do and how we do it. Our values are what help to guide us in our interactions with each other, our customers, and anyone who crosses paths with Bizzabo. Bizzabo fosters an environment of communication and trust. We don’t just offer the opportunity to share ideas, we encourage you to own your ideas and bring them to fruition.
Bizzabo is dedicated to ensuring equity in the workplace and fostering a diverse, inclusive environment where every voice is heard and everyone belongs. Qualified applicants will be considered regardless of gender, gender identity, sexual orientation, age, race, national origin, religious beliefs, military or veteran status, disability, or other legally protected status.
Note: All Bizzabo communications related to job postings will be conducted using corporate email. At no point will Bizzabo communicate or conduct interviews using messaging apps. Please report any suspicious communications to security@bizzabo.com
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