Company DescriptionExperience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are! Job DescriptionAre you ready to be part of the iconic Fairmont Hotel Vancouver, a historic landmark in the heart of the city? Join our prestigious team and elevate your career with a globally recognized luxury brand. Enjoy exclusive perks, a competitive wage, and a comprehensive benefits package, while contributing to a legacy of excellence. Become part of something truly extraordinary!Server AssistantAs a Server Assistant, you’ll play a key role in ensuring a smooth and exceptional guest experience by supporting both the front-of-house and heart-of-house teams. Your efforts will directly contribute to delivering the outstanding service and exquisite cuisine that distinguish us as a premier destination.What's in it for you:An inclusive, empowering, and positive company culture where people are at the heart of everything we doThe chance to have fun at work alongside passionate hospitality professionals committed to creating a welcoming environment for allCompetitive pay starting at $20.42 per hour, with an increase to $25.53 after successful completion of the probationary periodComplimentary meals during your shift through our Colleague Dining ProgramExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerTravel reimbursement program for a TransLink monthly passExtensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirementsCompany-matched pension plan, and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirementsComplimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST programColleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your familyThe opportunity to work in a luxury hotel environment within a Vancouver heritage building with a historic legacy dating back to 1939Learning programs through our Academies designed to sharpen your skillsOpportunities to make a difference through our Corporate Social Responsibility activitiesWhat you will be doing: Consistently offer thoughtful, professional, and proactive guest serviceEnsure service essentials, quality, and service standards are met throughout the guest experience, from arrival to departureSet up mise en place, side stations, tables, and table settings according to standardsSupport colleagues during service to ensure a consistent guest experience, including running food, refreshing beverages, and cleaning/resetting tablesMaintain a clean, inviting, and consistent dining room atmosphere by setting furniture and tables appropriatelyDevelop comprehensive knowledge of beverage lists, promotions, menu items, and preparation methodsAssist guests with menu items in an informative, engaging, and helpful mannerHandle guest concerns swiftly and graciously, offering remarkable recovery and a commitment to continuous improvementBe aware of guests' dietary restrictions and allergies, ensuring clear communication within the teamProvide personalized and elevated service in the Private Dining Room when scheduledStay informed about current promotions and loyalty program offeringsFollow all safety and sanitation policies when handling food and beveragesPerform other duties as assignedQualificationsTo be successful in this role, we ask that you have:A service-focused personality with at least one year of experience in a high-volume, upscale restaurantPrevious experience in a luxury hotel environment is preferredThe ability to focus attention on guest needs, remaining calm, courteous, and professional at all timesStrong communication, interpersonal, and problem-solving skillsProven ability to multi-task and manage multiple priorities in a fast-paced environmentAbility to work well under pressure while maintaining service standardsA collaborative team spirit and the ability to work cohesively with othersHigh responsibility and reliability, with impeccable grooming and professionalismKnowledge of wine, spirits, beer, cocktails, and specialty coffeesValid Serving It Right CertificationThe ability to work a flexible schedule, including weekends, holidays, evenings, and rotating shiftsProficiency in English, both spoken and understood, at a professional working levelPhysical Aspects of Position (include but are not limited to): Constant standing and walking throughout the shiftFrequent lifting and carrying up to 30 lbs.Frequent kneeling, pushing, and pullingFrequent ascending or descending ladders, stairs, and rampsProven ability to carry three entrée plates or more at one timeAdditional InformationVisa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
