Performs a variety of routine support activities in the field service function. Responsible for providing troubleshooting and repairing of technical / mechanical equipment failures in the field. Assess and responds to situations using standard procedures in isolation and fixing problem equipment. Reports design, reliability, and maintenance problems through field service management software. ESSENTIAL DUTIES AND RESPONSIBILITIES Troubleshooting and repair of commercial and industrial floor cleaning equipment either in the branch shop or on location at a customer site. Completion of all required reporting of service work performed, time sheets, and other reports as set forth by the Branch Supervisor. Ensure all training and certifications required for position are maintained in an up to date and timely fashion. Ensuring spare parts stock level in van is kept at specified levels. EDUCATION: Associates degree or equivalent from a two year college or technical school; 5 years relevant experience and training; or equivalent combination of education and experience. EXPERIENCE: 3 years prior experience in similar or related field. KNOWLEDGE & PERSONAL ATTRIBUTES: Excellent communication and customer service skills. Strong organizational and communications skills. Ability to work independently with little direct supervision. Demonstrated levels of product knowledge, preferably obtained through hands-on experience. Demonstrated mechanical, electrical, and hydraulic system trouble shooting skills. Must possess a demonstrated understanding of internal combustion engines. Must have the ability to read, understand, and follow electrical and hydraulic schematics. Must have the ability to use a variety of basic electrical testing / diagnostic equipment, and have a thorough understanding of AC and DC electrical theory. Certificates / Licenses / Registrations: Valid Drivers License DOT Certification COMPUTER SKILLS: MS Office and business applications. LANGUAGE SKILLS: Ability to read, write and speak English and interpret documents such as safety regulations, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers or employees of the organization. MATHEMATICAL SKILLS: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; to stand, walk and sit; and to talk and hear. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and regularly lift and/or move up to 100 pounds. Specific vision abilities required by this job include close and peripheral vision, depth perception, color vision and the ability to adjust focus. Let’s create a cleaner future together Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future. Are you ready to make a change for a cleaner future? We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age. Job applicant FAQ Do you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants. Talent Acquisition Process Nilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose. If you encounter any such activity, please report it immediately on the Nilfisk Whistleblower website. A leading global provider of professional cleaning products and services Nilfisk was founded in 1906 by the Danish engineer P.A. Fisker. Today the company is a world-leading global provider of professional cleaning equipment and services. More than 90% of sales are to professionals while the remaining part of the business aimed at consumers covers floorcare equipment, vacuum cleaners, and high-pressure washers. Nilfisk’s products and services are sold in more than 100 countries and produced at 8 manufacturing sites across the globe. The main production facilities are in the US, Mexico, Hungary, Italy, and China. A total of approximately 4,800 employees secured revenue of 1,027.9 mEUR in 2024. The largest single market is the USA covering 28% of revenue in 2024, followed by Germany (14%), France (10%), Denmark (7%), and the UK (4%). Do you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants.
