The Analyst, Ecomm Fraud Strategy reports to the Manager, Ecomm Fraud Strategy within the Customer Analytics Center of Excellence (CACE) division of Canadian Tire Bank. The eCommerce Fraud Strategy unit is a newly created team dedicated solely to fraud management of select eCommerce banners, including CanadianTire.ca. As an Ecomm Fraud Analyst, you will work cross-functionally to improve our ecommerce fraud risk posture by supporting with process improvements, training, and fraudulent order detection. Working closely with internal teams covering customer service, business, product, development, and investigations, you will attain a rare wide-angle view of the customer fraud journey. As a member of CACE, you will also have access to teams that are highly experienced in credit card risk management and issuer fraud management. Our world-class analysts get cradle-to-grave strategy experience, from data extraction and analysis to strategy design, test, and deployment, and are encouraged to rotate within CACE units to develop new skill. What you’ll do Conduct daily manual reviews of high-risk ecommerce orders and chargebacks, provide insights on fraud trends and update our fraud policy rules to prevent future risk. Manage the intake, triage and resolution of inbound eCommerce fraud inquiries and alerts. Enhance existing manual review best practices by delivering targeted training and operational feedback to Customer Support teams. Collaborate and communicate effectively with cross functional teams and external partners to achieve Ecommerce Fraud Strategy objectives. Support with ad-hoc data analysis exercises it identify areas of operational improvement. What you bring A desire to join a new, agile, and fun team! With a passion for data and problem solving and an entrepreneurial and goal driven mindset. Enthusiasm for educating business partners on fraud risks. A strong understanding of rules-based ecommerce fraud prevention platforms. Some familiarity with Contact Centre environments and training delivery. Knowledge of payment card dispute processes, including chargeback representments. A strong skillset across the MS Office Suite, including a intermediate to advanced knowledge of excel. A working knowledge of one or more programming languages ((SAS, SQL and Python) is essential. About Us At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here. Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. . Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs. We are one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can. We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment. If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here, so apply today.
