Job Description
Are you looking for a fun, fast-paced, and rewarding experience? Are you looking for a position in a company that can provide career growth and opportunity? Carleton Dining Services would love to have you on our team!
We are hiring full-time Wait Staff to join our team at our Riverbank Social restaurant located on Carleton University campus. As a member of our Wait Staff team, you’ll master the art of creating an awesome customer experience. You’ll be responsible for taking orders, serving food and drinks, and making unforgettable memories with guests. Our Wait Staff love to keep our guests satisfied and are problem-solvers at heart. By focusing on ways to better the customer experience, you’ll be able to refine your leadership skills and open new doors for your career. Start your journey with us and pursue what matters to you.?
Riverbank Social is generally open Monday-Friday/daytime hours, however some schedules may include evenings or weekends.
What We Offer
Health and Dental benefits after 3 months of employment for full-time employees
Meal program allows you to eat at a discounted price
Group RRSP for qualifying individuals
Employee Referral Program
Training and development
Position advancement opportunities
Employee recognition programs including service awards
Strong focus on a safe and healthy work environment
Diverse and inclusive workforce
Aramark Scholarship Program which gives scholarship opportunities for dependents of full-time employees
About the Job
Be well-versed in the menu and easily able to explain menu items, including ingredients, preparation methods, potential allergens, and make recommendations as appropriate
Accurately and efficiently take orders, ensuring no mistakes are made
Serve food and beverages promptly and ensure customers are satisfied with their meals
Remain alert and work with the culinary team on any food restrictions or allergies
Provide the customer’s bill and receive payment
Set up tables, buffet stations and any reservations requirements
Greet guests upon arrival
Clear tables and maintain a clean and organized workspace
Ensure proper use and cleanliness of equipment
Ensure adherence to all of Aramark Policies and Procedures
May perform other duties as required
Essential Skills & Qualities Required:
Customer Service Excellence
Attentiveness: Pays close attention to guests’ needs and anticipates their requirements
Politeness and Friendliness: Embodies a warm and welcoming demeanor
Active Listening: Be a good listener and understand customer preferences and requests
Patience: Remain calm and composed when under pressure or when dealing with difficult situations
Problem Solving: Effectively address customer issues and efficiently find solutions
Communication and Interpersonal Skills:
Clear Communication: Communicate effectively with both customers and restaurant staff
Teamwork: Collaborate effectively with staff members to ensure a smooth service
Social Perceptiveness: Understand customer cues and adjust approach accordingly
Other Important Qualities:
Resilience: Remain calm and composed under pressure
Adaptability: Ability to adjust to changing situations and customer needs
Positive Attitude: Maintain a positive and enthusiastic demeanor
Professionalism: Maintain a professional appearance and conduct
About You
3+ years wait staff experience
Excellent command of the English language (bilingualism an asset)
Smart Serve certified
The selected candidate for this position will need to complete and successfully pass a Criminal Background Check.
About Aramark
At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world. You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.?
