We’re seeking someone to join our Workforce Technology Experience team as a Change Management and Process Optimization specialist in Workforce Technology & Services (WTS) to help design and drive key transformative initiatives directly to our employee base and identifying and improving key operational efficiencies across the support and delivery function of the broader WTS organization. In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Principal Workplace Operations & Support position at Vice President level, which is part of the job family responsible for delivering efficient technical support and ensuring smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world. Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on… What you’ll do in the role: Strategic thinker with a results-oriented mindset; ability to influence and inspire others; commitment to fostering a culture of continuous improvement. Leadership and Strategy: Develop and execute a comprehensive change management and process optimization strategy aligned with the company's overall objectives. Process Improvement: Identify opportunities for process enhancements and implement best practices to achieve operational excellence. Change Management: Lead change management efforts to ensure successful adoption of new processes, systems, and technologies. Stakeholder Engagement: Collaborate with senior leadership and cross-functional teams to drive alignment and support for change initiatives. Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the effectiveness of change management and process improvement efforts. Risk Management: Assess risks associated with change initiatives and develop mitigation strategies to minimize disruptions. What you’ll bring to the role: Minimum of 10 years of experience in change management, process optimization, or a related field, with at least 2-3 years in a senior leadership role / managing a team Education: Bachelor’s degree in business administration, Management, or Change Management or related field Proven interpersonal skills, including establishing rapport, building relationships, fostering trust quickly at all levels of the organization Experience conducting stakeholder interviews or focus groups, eliciting requirements, assessing results and making recommendations Ability to take complex information and technology processes into user-centered stories (both verbally and visually) Strong knowledge in key Office / Productivity tools like Microsoft Office Teams, AI Experience in managing multiple, complex change initiatives simultaneously, Working autonomously in a fast-paced, sometimes ambiguous environment. At Morgan Stanley Montreal, we support the Firm’s global businesses and infrastructure with cutting edge technology and innovation. The multi-faceted and highly technical Montreal team plays a critical role in building and maintaining our leading technology platform, including electronic trading, algorithm trading, cloud engineering, infrastructure, cybersecurity and AI/ML. Morgan Stanley has been rooted in the Montreal community since 2008 and is considered a leading employer among the area’s highly skilled technology talent. There’s ample opportunity to move across the businesses for those who show passion and grit in their work. All our positions are located in Montreal, Quebec. We offer a hybrid work environment, combining remote work and attendance in the office. Knowledge of French and English is required. Build a career with impact. Visit morganstanley.com for more information. WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. At Morgan Stanley, we advise, originate, trade, manage and distribute capital for people, governments and institutions, always with a standard of excellence and guided by our core values. Morgan Stanley is dedicated to providing first-class service to our clients, in a way that reflects our commitment to creating a more sustainable future and fostering stronger communities around the world. In each line of business, we strive to demonstrate our belief in the power of transformative thinking, innovative strategies and leading-edge solutions—and in the ability of capital to work for the benefit of all society. What We Do
