Company DescriptionAre you looking to transform an industry stuck in outdated systems and processes? Join Propra, an early-stage startup based in Calgary, on a mission to revolutionize property management and put it on autopilot. Propra is reimagining property management with a focus on using technology to alleviate the administrative burden for landlords and property managers, allowing them to focus on growing their business and delivering an exceptional living experience for their residents.As a core member of our team, you have the opportunity to make a lasting impact and elevate the resident and landlord experience. We're a highly collaborative and customer-focused team, eager to welcome individuals who are ready to stretch beyond traditional roles to drive innovation and excellence.Job DescriptionAs the Property Management Accounting Services - Customer Success Associate, you will serve as a key point of contact for clients, offering guidance and expertise during their onboarding and throughout their journey with Propra. Leveraging your accounting and financial knowledge, you will help customers successfully onboard and maximize the value of Propra—particularly its accounting and financial tools. Your role will focus on driving product adoption, ensuring customer satisfaction, and delivering ongoing value through proactive support and strategic insights.This role offers a unique opportunity to expand your career beyond traditional bookkeeping/accounting and shift towards consultation, with exposure to automation and AI that will shape the future of accounting and property management processes.What you'll be doing:Handle the day-to-day operations of the managed bookkeeping services, ensuring accuracy in all accounting tasks such as accounts payable, receivable, and reconciliations.Provide exceptional customer support by addressing inquiries related to bookkeeping services, ensuring a positive client experience.Maintain accurate records of financial transactions and ensure all reports meet compliance and regulatory standards.Collaborate with the product and development teams sharing feedback and helping to identify areas for further automation and development of AI tools that enhance the bookkeeping process.Troubleshoot and resolve discrepancies or issues in customer accounts, ensuring timely solutions that align with best practices.Assist with the onboarding of new clients to the managed bookkeeping service, ensuring a smooth and positive transition.Continuously seek opportunities to optimize processes and improve the efficiency of bookkeeping workflows.QualificationsAt Propra, we value creativity, teamwork, and a customer-first mindset. We’re looking for someone who shares our vision of transforming property management through innovation. If you’re someone who enjoys solving problems, working with customers, and is passionate about technology, we’d love to hear from you!Who we're looking for: Previous experience (2-3 years) in bookkeeping, accounting, payment processing, or financial operations.Degree in finance, accounting, business administration, or equivalent experience.Previous experience with property management or condominium accounting is a plus.Proficiency in accounting software (experience with automation tools is a bonus).Strong analytical skills with the ability to troubleshoot and solve complex problems.Excellent communication and interpersonal skills for interacting with customers and cross-functional teams.Detail-oriented with a commitment to accuracy and data integrity.Proactive mindset with a willingness to learn and adapt to evolving financial technologies.Additional InformationAt Propra, we value diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest, but only those selected for an interview will be contacted. Please note that successful candidates may undergo a security screening, including a criminal records check.
