Job Description What is the opportunity? In this role, you will support Private Banking by coaching and leading a sales support team delivering an exceptional and personal client experience. You will act as a subject matter expert for high impact day-to-day banking discovery and advice, product and service solutions delivery, and ensuring superior client care is provided. You will champion digital enablement by becoming an advocate of the RBC Mobile application and promoting its regular usage. You will lead a team of approximately 18 Private Banking Associates and Advisors located in our Vancouver office. What will you do? Lead the sales support team in delivering high-end client experience and advice to wealthy Canadians Consistently execute leadership and coaching routines to enable high performance and build capability across a team of Private Banking Associates and Advisors (e.g. weekly goal setting, observational coaching, skill building, etc.) Coach team ensuring they can effectively meet client needs with a full range of RBC products, services, and digital solutions by building skills and knowledge to leverage tools, calculators, and other materials to support advice and recommendations Support development of each team member through focused coaching which includes regular observation of client experience and targeted skill building to support the employee Collaborate with other leaders within Private Banking and Wealth Management to deliver an outstanding employee experience Ensure maximum use of Private Banking’s Client Relationship Management tool (ClientView) and that new and existing client records are robust with all relevant information, opportunities are captured, and corporate memory is fully built out Reinforce national professional standards around client communication including meeting agendas, appointment confirmations, follow-up recaps of meetings, e-mail, phone, and in-person interactions with clients Represent RBC Private Banking by acting as an ambassador for the business What do you need to succeed? Must-have Exceptional communication skills in English Excellence in people leadership accountabilities and routines: drive results, enable high performance, strengthen relationships and partnerships, and lead change Proven capability to lead change across a complex and dynamic environment Strong impact and influence capabilities Proven capability to work in a matrix management environment Branch Compliance Officer designation and experience supervising licensed representatives (or willingness to obtain) Nice-to-have Experience in client-facing roles Knowledge of RBC’s online, mobile, and other digital channels and services What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Flexible work/life balance options Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business and geographies Job Skills Additional Job Details Address: VANCOUVER MAIN BRANCH (B), 1055 GEORGIA ST W:VANCOUVER City: Vancouver Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2025-08-05 Application Deadline: 2025-08-12 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
