Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
SFU Lifelong Learning strives to be the leading provider of flexible, responsive education in British Columbia and beyond. In addition to offering noncredit courses and programs for professional and personal development, we engage the community in lifelong learning through a variety of public activities and events.
As we work to transform, empower and mobilize learners for life in a changing world, we remain nimble, curious and ready to adapt to evolving needs. We continuously learn and find new ways of doing things, and are committed to fostering a culture where equity, diversity, inclusion and decolonization underpin all our work.
About the Role
Provides front-line student services and administrative support for program areas in Lifelong Learning. Acts as a resource person and provides information on programs, courses, and application/registration procedures to students, instructors, the general public, and external contacts, and redirect queries to the appropriate department within Lifelong Learning. Maintains database records in the student enrollment management system to ensure all records regarding student, instructors, and program details are accurate and timely. Monitors program enrolment and consults with the supervisor and program team to make necessary changes, and liaises with instructors and University staff to coordinate program logistics. Triages technical support requests from students and instructors using the online learning management system
Full Job Description
Qualifications
The ideal candidate is adept at taking initiative in a self-directed environment and has excellent organizational skills. They provide a student-centered service approach and can communicate clearly and effectively with a broad range of people across various mediums including email, phone and virtual conference meetings (zoom.)
Excellent interpersonal and communication (oral and written) skills
Excellent organizational and analytical reasoning skills
Ability to work effectively as a member of a team
Ability to exercise mature judgment and initiative
Ability to work independently and meet deadlines
What We Offer
At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):
3 weeks’ vacation (prorated for the first year)
Hybrid-work program for eligible positions
Employer paid defined benefit pension plan
On-campus tuition waiver for employees and their immediate family members
Funding for professional development expenses
And more! View our benefits brochure
Prorated for part-time employees
Additional Information
Lifelong Learning is dedicated to building a diverse staff and advancing the rights and inclusion of equity-deserving groups and communities, including, Indigenous peoples, racialized persons, persons with disabilities and 2SLGBTQI people. We are interested in candidates with a commitment to equity, social justice, Indigenous Truth and Reconciliation, diversity and inclusion. Equity-deserving people are strongly encouraged to apply.
Please include your cover letter and resume in one attachment.
For external candidates, the starting salary is the first step of the salary range.
SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.
We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact pei_reception@sfu.ca.
