The Role Department: Workplace Services Location: Canada Reports to: Senior Workplace Services Manager, North America Role: Workplace Services Manager, Canada The Team Reporting in the Senior Workplace Services Manager – North America, this person will be responsible for overseeing the development, implementation and ongoing management of various administrative functions and processes, facilities management, office operations, capacity planning, health and safety policy and procedures, and act as the organization's point person for outside vendors and service providers for their assigned Clyde and Co Offices in the region. This person will manage a team in the offices they oversee and will be responsible for coaching and mentoring the team as required, to ensure that they understand their roles and responsibilities and what is required of them to deliver a value for money facilities management service our offices. Travel between offices within the region will be necessary. Key Responsibilities Oversee the daily operations of workplace services, ensuring that all services are delivered efficiently and meet organizational standards. Manage and lead a team of onsite Workplace & Office coordinators and managers, providing guidance, training, and performance evaluations to enhance service quality and employee development. Develop and implement policies and procedures related to workplace services, ensuring compliance with regulations and best practices. Foster strong relationships with employees and stakeholders, addressing concerns and ensuring a high level of customer satisfaction. Ensure all financial and budget processes and controls are managed and adhered to in line with firm policies and procedures To work closely with the procurement team with the procurement of bulk contracts and help drive contract negotiations to improve contractor relations and achieve best value Oversee and manage administrative assistants, create timelines, allocate resources, and monitor progress to meet objectives. Manage relationships with service providers, including cleaning, maintenance contractors, mail and supply vendors. Ensure the firm receives high-quality and cost-effective service. Work closely with project teams to manage office sizing projects and capacity planning. Work closely with other departments to coordinate services and support organizational goals, ensuring seamless communication and collaboration across teams. Participate in the recruitment and selection process for the team members Essential Skills & Experience University diploma in administration, management (which could be an equivalent combination of education and experience) Minimum of 4 years of experience in service management or a related role, with a strong understanding of workplace operations and customer service principles. Relevant experience in managing a team Vendor management experience Professionalism, integrity and strong work ethics Organized, efficient and be able to prioritize and manage own workload and work without supervision A strong team player with the ability to drive excellence Strong oral and written communication skills Ability to embrace organizational change Ability to deal with confidential information discreetly The Firm Clyde & Co is a leading global law firm, specialising in the sectors that underpin global trade and commercial activity, namely: insurance, transport, construction, energy, trade and commodities. It is globally integrated, offering a comprehensive range of contentious and non-contentious legal services and commercially minded legal advice to businesses operating across the world. Clyde & Co is committed to operating in a responsible way. This means progressing towards a diverse and inclusive workforce that reflects the diversity of its communities and clients, using its legal skills to support its communities through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment. The firm has 480 partners, 2400 lawyers, 3200 legal professionals and 5000 people overall in over 60 offices and associated offices worldwide. Our Values Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for our clients and our firm. We: Work as one We are a globally connected team of talented people who act with a firm-first mentality to achieve success Excel with clients We aim high and challenge ourselves to deliver unique excellence for our clients, keeping them at the centre of everything we do Celebrate difference We help each other to be at our best and believe our differences result in greater achievement Act boldly We seek new opportunities, take action and learn as we go, recognising that curiosity drives our development and contributes to growth Business Services Competencies Clyde & Co is committed to providing extensive, personal and professional development opportunities for our people enabling them to be highly effective in their current role as well as assisting them to fulfil their career aspirations. The competencies are used to inform all aspects of Business Services career development. They vary across levels and different business areas and fall under the following areas: Technical Excellence People and Team Client/Stakeholder Relationships Service Delivery and Commercial Awareness Personal Effectiveness This is the job description as constituted at present; however the Firm reserves the right to reasonably amend it in accordance with the changing needs of the business. When you work at Clyde & Co, you join a team of 490 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets. We offer a range of tailored benefits and support, including healthcare, retirement planning and wellbeing initiatives. Clyde & Co is proud to be an equal opportunities employer. Our core values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity. Please take a moment to read our privacy notice carefully. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject. If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice. When you click an apply button, you will be redirected to our careers sign-in page where you can either enter your existing credentials or set up an account with us. If there are no opportunities you would like to apply to, we instead encourage you to join our talent community. We’re a global law firm working with businesses at the heart of global trade and commerce. But we’re so much more than that. Our collective drive, our pursuit of excellence and our ambition to do our best for our clients, and each other has fuelled our growth for over 90 years. Find out more about our firm. It’s an exciting time to work with us. With challenging cases, impactful client projects, growing teams and new offices, you’ll work in a fast-paced environment with rewarding outcomes. Collectively, we strive towards our shared goal of consistently delivering exceptional outcomes and bringing the best out in each other. Explore where you could work with us. Our early careers programmes differ from any other law firm, because of our rich learning experience coupled with our opportunities to work directly with clients. In return, we ask you to bring your ambition and collaborative mind to support the firm’s continued success and growth. Apply to our early career opportunities. With over 65 offices in 26 countries, wherever you’re based, you’ll be empowered to accelerate your career doing interesting, stimulating work, achieving your potential and delivering exceptional outcomes. Discover where we are based. Here, you’re in good company. With over 5,500 individuals with offices in every time zone, our drive for success is continuous, reaching across the globe. Our people stay with us because we invest in strong relationships and value shared success. Learn more about life with us.
