Job Summary Job Description What is the opportunity? In this role, you will create and conduct training sessions for all levels (Introduction, Intermediate, Advanced) for the Client Operations team within Fund Accounting. You will be responsible for all forms of learning including how-to guides, training materials, assessments questions, and video recording. Act as Change Manager in projects such as new system implementation or system upgrade. This is a 1 year contract What will you do? Develop and deliver high quality, interactive programs ranging from technical software training to daily workflow processes Produces training schedules, classroom agenda and determines course content; Assess the need of training depending on new regulations, procedures or processes; Maintains technical knowledge by attending educational workshops, reviewing publications; Facilitate and help create learning and e-learning content, such as WebEx, videos, or other related material, as necessary. Design and Deliver training solutions for other “identified” Business Partner audiences within RBC objective being to grow knowledge in other roles Continuous review and update of existing “Academy” materials Demonstrates commitment to teamwork by developing and maintaining strong relationships with business partners and team members collaborating with colleagues across the organization Building and maintaining a network of external partners via professional associations and vendors in areas of expertise to support the development of learning solutions. Sharing best practices and remains current on emerging industry trends. Act/Influence as an informal coach Participate in new business initiatives as a project team member in “training advisory” role and resource What do you need to succeed? Must-have Excellent communication skills, both written and verbal with the ability to offer clear and concise articulation of complex initiatives Outstanding presentation and facilitation skills; Interpersonal and networking skills with a proven track record of dealing with clients, management, colleagues and staff. Proven organizational and time management skills Good analytical skills Nice to have University or post-graduate degree with 5+ years experience in Fund Accounting/NAV Production Deep understanding of the Investor Services industry Demonstrates effective relationship management skills in working collaboratively with project teams comprised of internal and external learning colleagues, subject matter experts and business leaders; Deep understanding of the business strategies of the businesses they support; Thorough operational knowledge of NAV production business unit systems, processes, procedures, policies and operations What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate Opportunity to obtain hands-on experience throughout your role Working with an exciting, close-knit, supportive & dynamic group Opportunity to collaborate with other business segments within the bank Excellent career development and progression opportunities A comprehensive Total Rewards Program including bonuses and flexible benefits Competitive compensation Job Skills Business Case Design, Client Counseling, Customer Success, Data Gathering Analysis, Decision Making, Group Problem Solving, Storytelling, Time Management, Training Needs Analysis (TNA), Vendor Evaluations Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: TORONTO Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Contract (Fixed Term) Pay Type: Salaried Posted Date: 2025-05-07 Application Deadline: 2025-05-21 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
