Job Summary Job Description What is the opportunity? RBC’s Loyalty Partnerships team is responsible for identifying, securing, and fostering deep relationships with partners that are mutually beneficial to the enterprise, our clients, and our partners. These high-value, strategic partnerships accelerate client value and engagement across the RBC products and lines of business including RBC’s internationally recognized award-winning loyalty program, Avion Rewards. In this role, you will be responsible for supporting strategic loyalty partnerships for RBC and developing mutually beneficial value to our collective clients and customers. This is a highly collaborative role working alongside applicable LOBs (i.e. Cards, Loyalty, Personal and Commercial business lines). You will be responsible for actively communicating and engaging your stakeholders to ensure alignment, engagement, and awareness of opportunities for partnership integration and growth. You will also support the team to develop a best-in-class partner experience and solidify the team and RBC’s reputation as a market leader. What will you do? Reporting to the Director, Loyalty Partnerships, you will support the Loyalty Partnerships team with relationship management, program management, planning, and execution for a core subset of strategic partners Establish strong relationships and cadences with key partner contacts and internal product leads to deepen partnership Support monthly and quarterly business reviews with partners to drive engagement, identify new opportunities for integration, and foster best-in-class partnerships Support work to design relevant and insightful partner materials including sector reports, post campaign analysis and strategic roadmaps Proactively stay informed on key partner sectors by referencing news sources, RBC data, IBIS market research, and annual reports Build strong and relevant partner journeys and execution plans to help achieve both partner objectives and broader Avion Rewards vision and KPIs Establish ongoing touchpoints with key stakeholders and functional partners to ensure continuing alignment of partnership activities and key business strategies Embody industry best practices and behaviors to ensure RBC is seen as the best-in-class organization to partner and work with, internally and externally What do you need to succeed? Must-have: 3-5 years of experience in partnerships, client service or relationship management 3-5 years of experience in growing and building partnerships and achieving mutually beneficial objectives and goals Experience as a client services leader as part of a high performing team Experience leading partner conversations and building relationships with key day to day contacts Demonstrated ability to manage multiple priorities & meet deadlines in a fast-paced environment Teamwork & cooperation – building partnerships with internal and external stakeholders, adaptability, relationship building A sense of pride in maintaining consistent high levels of performance and attention to detail Self-starter approach with a strong bias for action, sense of curiosity and ability to build trust and alignment Nice to have: Strong communication, storytelling and presentation skills Experience in Loyalty and rewards programs Project management experience including cross functional navigation What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Job Skills Coaching Others, Communication, Customer Acquisition Strategy, Customer Relationship Management (CRM) Strategies, Customer Value Management, Long Term Planning, Negotiation, Perseverance and Follow-Through, Sales Channels, Sales Forecasting Additional Job Details Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO City: TORONTO Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2025-05-07 Application Deadline: 2025-05-21 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
