Company DescriptionLaura Canada is a family-owned retailer housing two iconic women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 retail store locations as well as laura.ca and melanielyne.com. We attribute our success to the unwavering commitment of our team to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion. We believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.Job DescriptionObserves and coaches team members behaviours to maintain high standards of customer service and product knowledgeLeads by example by providing exemplary customer service using Laura Canadas customer service standardsDemonsrates strong wardrobing skills by coaching and sharing knowledge on current fashion trends, product, and the customer unique needs as well as ensuring team member are always up to date on new arrivals, product knowledge.Fosters a vibrant, fun, energetic and enjoyable store environment Demonstrates excellent floor leadership and has exceptional control of the sales floor (customer service standards, fitting rooms, zone coverage, cash desk area) and monitors segment accountability results.Continually monitors traffic trends and reacts in a timely manner QualificationsContagious passion for fashion and customer service A minimum of 1 year experience as Sales Associate preferred Proven leadership and passion for coaching and developing othersExcellent communication and interpersonal skillsDemonstrates initiative on an on going basis Ability to create a positive work environment where team members are motivated to learn and grow Additional InformationBenefits:50% employee discount in storeDynamic and passionate teamGroup insurance plan and various employee programs, including a telemedicine service (for certain job categories only)Career development and advancement programSupportive management team and good work/life balance
