Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Job Summary The Senior Operations Manager of the Ontario Distribution Centre (ODC) is responsible for providing leadership and directing the delivery of day-to-day operations. This includes partnership with the Divisional Secretary for Mission Resources in formulating strategy, improving performance and budgeting. The Senior Operations Manager gives oversight to managers and staff providing front line ministry units and external partner agencies with the merchandise needed. Responsible for ensuring that all programs operate in accordance with The Salvation Army’s internal standards and relevant legislation. Key Accountabilities Provide overall leadership, direction, and oversight of ODC operations in alignment with The Salvation Army’s Mission, Vision, and Values, consulting with the Divisional Secretary for Mission Resources. Develop, implement, and review policies, procedures, and operational methods to ensure efficiency, effectiveness, and compliance with laws and TSA standards. Lead strategic planning and execution of initiatives to achieve organizational objectives, including forecasting growth and driving program integration. Manage, mentor, and evaluate staff and volunteers, including hiring, training, performance reviews, and maintaining clear job descriptions and mandatory certifications. Ensure health and safety compliance, oversee WSIB claims, manage incidents, and implement proactive prevention measures in the workplace. Maintain financial oversight, including budget preparation, expenditure monitoring, revenue projections, and resource allocation, in alignment with Divisional strategies. Liaise with internal and external stakeholders, vendors, donors, partner agencies, and government bodies to support operations and strategic objectives. Oversee operational effectiveness, inventory control, office administration, data reporting, and statistical analysis to support informed decision-making. Foster programming excellence and organizational culture by ensuring alignment with TSA service philosophy, values, and territorial objectives. Drive people management strategies, team leadership, collaboration, and staff development to achieve organizational goals and maintain high performance. Education and Experience Qualifications Completion of a University Degree of three academic years in a related field. Minimum of five (5) years of recent progressive related experience, including executive management experience in distribution and logistics within the food services industry, budget controls, managing people, managing resources, and communicating orally and in corresponding with community partners. Valid Ontario “G” Driver’s license, a current driver’s abstract Experience working in the not-for-profit sector. Supervisory/management skills and the ability to lead, coach and motivate employees and volunteers while ensuring every reasonable precaution is taken for the health and safety of workers. Valid Food Safety and First Aid / CPR Certifications would be an asset. Proficiency in Office 365 computer programs is required. Must have excellent customer service, analytical, mathematical; oral and written skills. Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility. Ability to coach and provide constructive feedback. Demonstrates effective interpersonal and communication skills. Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Compensation: The target hiring range for this position is $66,831.48 to $83,539.35 with a maximum of $100,247.22. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.
