In today’s rapidly evolving financial services landscape, operational resilience is paramount. It encompasses the ability of an organization to anticipate, prepare for, respond to, and adapt to incremental change and sudden disruptions. As financial institutions face increasing threats from cyber incidents, natural disasters, and regulatory changes, maintaining operational resilience is crucial to safeguarding critical operations and ensuring business continuity. Reporting to the Head of Enterprise Business Resilience under Global Operations, as the Reporting & Analytics Analyst Intern/Co-op, you will play a key role in identifying and actioning our reporting & analytics opportunities. As part of this, you will work with various stakeholders across all segments in Manulife including leadership, business & technical SMEs, and other risk functions. Your ultimate measure of success will be the timely and good quality of required outputs as well as possibly stakeholder adoption of the new or enhanced reporting & analytics solutions. Key Accountabilities: Streamline data collection methods to create automated, standardized and easy-to-use routines Perform data cleansing, processing, and validation Propose ways we can use data and analytics to improve reporting, generate insights, support business goals, and solve problems Leverage available technology (e.g.: PowerBI, PowerApps) to build or improve easy-to-use and sustainable dashboards that support data-driven decision making Assist stakeholders with reporting & analytics tool adoption as needed Other ad-hoc reporting & analytics work as required Qualifications: Currently pursuing Bachelor's degree in Computer Science, Engineering, Data Science, Finance, Statistics, Mathematics, or related field Experience with data reporting and analysis, modeling and statistical/quantitative approaches Ability to gather, analyze, and synthesize information, and make informed recommendations Experience with common querying languages (e.g. SQL) and visualization tools (PowerBI, PowerApps) Experience with advanced Excel functions (macros and scripts) Experience with dashboard design an asset Ability to communicate with technical and non-technical stakeholders, including written and verbal communication as well as visualizations/presentations Strong planning and organization skills; can manage multiple tasks and meet deadlines About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Working Arrangement Hybrid Salary & Benefits Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We are committed to creating a workplace that offers unlimited opportunities for employees to realize their career goals. Whether it’s working abroad, exploring a new career direction or simply progressing in their chosen field, we help our employees reach their full potential.
