Company DescriptionAs the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.You're an Individual. We're the team for you. Together, let's transform the way the world pays.Job DescriptionThis Experience Designer – VCA Product & Experience Design will join a dynamic team of design, research, and product experts with the purpose of helping grow our clients’ businesses through a consultative approach to experience design. This individual is a strategic, full-stack experience designer with hands-on human centered design thinking, UX/UI, research, prototyping, facilitation, and strong client-facing skills. With the guidance of PXD leadership, the designer will deliver polished UX/UI artifacts and human-centric digital design expertise for our clients, as well as support RFPs and special projects.
This ideal candidate should have a strong foundation of UX/UI design principles, a keen eye for detail, and a proven track record of delivering exceptional designs that meet the needs of users and the goals of the business. In this role this designer will develop a nuanced understanding of emerging digital payment trends as well as Visa’s capabilities and services to effectively leverage the right products and services at the right time.This designer is creative, curious, and hands-on, has a bias toward action and inspires others with their vision. We are looking for a talented designer who has an innate desire to experiment with different design approaches, techniques, and tools to push the creative boundaries of the payments industry.We believe that great design can engage, empower, and inspire users. Our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. Through collaboration, innovation, and a commitment to excellence, we help our clients unlock their full potential, achieve their goals, and stand out in today’s competitive market. Responsibilities:Take part in the planning and execution of creative workshops with Research and Product. Then synthesize insights into defensible visions, frameworks, and concepts using human-centered designIdentify user needs and translate business goal into recommendations for product and/or serviceRapidly convert ideas into detailed storyboards, mockups, and working prototypes, meshing-together solutions/capabilities that exist within Visa or externally.Promote concept explorations to drive bold and innovative thinkingUnderstand Visa’s business model, ecosystem, and end users to effectively “connect the dots” between business and design.Develop a nuanced understanding of Visa’s capabilities and be able to apply them to clients’ business problems to actively engage with clients and co-develop meaningful solutions to address their challenges.Work collaboratively with internal and external partner teams to ensure alignment on goals, scope, and transparent communication.Collaborate with cross-functional teams, Product, Design, Research, and other functions, in the development of new products & experiences using a digital-first mindset and contemporary design techniques of digital native companies (e.g., minimum viable product, rapid development, A/B testing and iteration).Energize and improve the status quo using creativity and intelligent calculated risks to deliver new products and processes that surpass clients’ expectations, demonstrating new methods, capabilities, and mindsets.Articulate the possibility, viability, and feasibility of experience recommendations.Conduct and/or support in-depth market testing using various qualitative and quantitative research methods.Behavioral SkillsStrong communication skills. This designer should be able to clearly articulate their ideas and design decisions to a variety of audiences and stakeholders including strategy, product, and technology teams as well as junior to executive’s levelsExercises independent judgment with minimal direction from supervisorAble to collaborate with business partners and build upon their vision using sound design principlesthorough, methodical, and exhibits an extreme attention to detailStrong organizational skills and attention to detail with the ability to prioritize and manage multiple projectsSelf-starter who brings energy and enthusiasm to the work environment.This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.QualificationsBasic Qualifications:
2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
Preferred Qualifications:3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)4 years of work experience with a Bachelor’s Degree in Design (e.g., Interaction, Graphic, Visual Communications, Product), Human-Computer Interaction, or at least 2 years of work experience with an Advanced Degree (e.g. Masters/MFA/MBA, etc.)Experience working in design consultancies, digital product teams, or established startups which gives you a sense of how to interact with clients and collaborate with cross-functional teams.Portfolio Required: Please include a link to your online portfolio
Technical Skills:4 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced Degree (e.g. Masters/MFA/MBA, etc.) – preferably working in design consultancies, digital product, or established startups4 years working as a product or digital designer as part of an in-house, agency, or cross-functional design or innovation teamStrong fluency in digital design software including Figma, FigJam, and Adobe productsKnowledgeable in human centered design thinking, UX/UI principles, service design, and user researchExperience in creating user experience maps, service blueprints, wireframes, polished user interface design, rapid prototyping, and presentations that communicate strategyStrong understanding of accessibility principlesAdditional InformationWork Hours: Varies upon the needs of the department.Travel Requirements: This position requires travel 5-10% of the time.Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
