Worker Sub-Type: Regular Job Description: The BlackBerry IoT Business Unit combines BlackBerry’s core IoT assets across the company. One of groups within the IoT Business Unit is BlackBerry Radar, which is an innovative service for managing and optimizing fleet operations for businesses in the transportation sector. Solving our customers most common transportation and logistics challenges, BlackBerry® Radar can be used for tracking trailers, intermodal containers & chassis, equipment, railcars and more. Asset Tracking Engineered for Intelligence! All BlackBerry Radar tracking data is secured with BlackBerry encryption and authentication services; the devices are powered by BlackBerry® QNX®, our OS for embedded systems. BlackBerry Radar devices are rugged and low maintenance, equipped with batteries that can last as much as five years. The BlackBerry Radar team are hiring! Reporting to the Director of Customer Success, we are seeking a Senior Business Systems Analyst who will engage with both customers and internal cross functional teams. In support of customer acquisition, retention and growth; you will have shared responsibility for ongoing operational activities as well as process and system improvements. The goal is to ensure a positive customer experience in all interactions with the business; while also helping the organization improve process and tools to support rapid growth. In return for your talent and enthusiasm, we will provide you with an attractive compensation, commission & benefits package. You will also have the opportunity to thrive in a dynamic, global environment, working alongside outstanding colleagues and state of the art technology. In short, you bring the talent and we provide the environment, tools and resources for you to succeed, win big and accelerate your professional growth & development. WHAT YOU WILL DO: Support Customer Success with operational needs relating to our customers, marketing, sales operations, and revenue Perform data analysis, de-duplication, and cleanup as needed to ensure data integrity in Salesforce, NetSuite and Product Platform Assist cross functional team as needed with ad hoc reporting and general requests Assess, research, analyze and document business needs Manage product set up in CRM and ERP Create and maintain custom reports and dashboards in CRM and ERP Manage requirements, testing and change management for system improvements YOU WILL HAVE: Post-Secondary Education focused on Business Analysis or equivalent experience Proven experience in a similar position and/or looking to step up to a senior Ability to write and run SQL and ElasticSearch queries while demonstrating knowledge of database relationship Proficiency with MS Office applications Knowledge of Salesforce, NetSuite, LeanData, Outreach, and/or Connect & Sell is a bonus Strong organizational, verbal, presentation/facilitation, and written communication skills Ability to work cross functionally, across all organizations to drive new or enhanced technology projects Ability to communicate and work closely with technology vendors and manage the business relationships for BlackBerry Interested to learn more? We'd love to hear from you. #LI-KH1 Scheduled Weekly Hours: 40 BlackBerry (NYSE: BB; TSX: BB) is a trusted security software and services company that provides enterprises and governments with the technology they need to secure the Internet of Things. Headquartered in Waterloo, Ontario, the company is unwavering in its commitment to safety, cybersecurity and data privacy, and leads in key areas such as artificial intelligence, endpoint security and management, encryption and embedded systems. You couldn’t choose a more exciting time to consider joining us! For more information, visit BlackBerry.com and follow @BlackBerry. ©2025 BlackBerry. All right reserved. BlackBerry® and related trademarks, names, and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world. It is the policy of BlackBerry to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. EEO Minorities/Females/Protected Veteran/Disabled BlackBerry strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the selection process. Should you require an accommodation, please contact recruitment@blackberry.com or contact our HR department by calling 1-519-888-7465. We will reply to your request as soon as possible. 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