Job Summary
Under the direct supervision of a licensed Pharmacist, the pharmacy coordinator provides excellent customer service to patients and interacts with Patient Assistant Programs and internal and external stakeholders. Pharmacy coordinators perform administrative and organizational tasks in a pharmaceutical setting.
Duties and Responsibilities
Provide exemplary customer service that meets the standards of Bayshore Specialty Rx; customer interaction is largely done via phone/email.
Create and maintain patient records in pharmacy software, including filing and documenting appropriately according to P&Ps, all activities using required paperwork (logs).
Manage pharmacy records such as site calendars, appointment changes, dispensing, and shipping schedules.
Accurately confirm delivery address with specialty programs and patients to ensure arrival at the appropriate destination on time.
Conduct patient follow-up calls for outstanding accounts.
Assist the pharmacist/registered pharmacy technician in maintaining federal, provincial, and local laws, accrediting body standards, and Policies and Procedures (P&Ps).
Fax doctors for refills.
Escalate situations as required to the appropriate pharmacy team member.
Effectively communicate with both external and internal stakeholders.
Develop and maintain professional relationships with health care professionals, reimbursement coordinators, and infusion clinics.
Perform accurate data entry into various systems.
Perform other administrative duties as assigned.
Qualifications
High school diploma or GED.
Excellent customer service skills.
Typically requires 3+ years of customer service experience.
Organized and disciplined; strong computer skills.
Regularly required to talk or hear.
Use the computer and other equipment and reach with hands and arms.
Vision requirements include close vision, color vision, night vision, peripheral vision, depth perception, and the ability to adjust focus.
