Company DescriptionThe Customer Service Representative is responsible for processing and accurately entering orders on time. Provide accurate information to satisfy customer’s requirements. Responsible for taking customer claims to a completed credit or providing solid information to refuse Claims working within companies’ policies and guidelines. Work with Accounts Receivable to resolve outstanding deductions on Aged Trial Balance. Provide all necessary information for inventory adjustments.Job DescriptionOrder ProcessingEnter customer orders using the appropriate systems and methods. Follow company guidelines, ensuring correct quantity, pricing, and part numbers are applied. Follow up with internal departments and customers to resolve any discrepancies. Claim Resolution Utilizing the Debit log, ensure that all debits are entered. Working with other internal departments (Sales, Finance, Distribution, Marketing), investigate and determine the validity of customer requests and process accordingly by issuing credit/debit or preparing disallowed letters. Resolve customer deductions that have been taken with no paperwork received. When a customer requests a return, ensure appropriate documentation/authorizations are completed, and the return is received before issuing credit. Communications Respond to customer inquiries via phone and email, including but not limited to order status, product information, claims, returns, order processing, pricing, and account status, working with other departments as necessary. Other Other duties as assigned include inbound EDI error correction, working with the Planning department on new product order processing, updating the aged trial balance with credit numbers, and as-needed ad-hoc duties.QualificationsCollege Degree and/or 2-3 years of previous Accounting/Customer Service experienceFluently Bi-lingual English/French; verbal & writtenDemonstrated proficiency in SAP order entry an assetProven ability to work effectively as a contributing member of a self-directed teamAbility to communicate and work in concert with all levels within the organizationAdvanced competency in oral & written communicationsDemonstrated effectiveness in problem-solvingDemonstrated customer service skillsProficient PC skills in Word, Excel, and Analysis for Office an assetOrganizational skills and attention to detailAdditional InformationEqual Employment Opportunity:FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.To protect yourself from fraudulent job postings or recruitment scams, please note that FBIN job postings are exclusively hosted on our careers page at www.fbin.com/careers>.
