Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
Job ID #31250: Vacant Unit Tax Analyst
Union: Non-Union
Job Description ID #: 7687
Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on August 20, 2025
Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
SUMMARY OF DUTIES
Under the general direction of the Supervisor, Vacant Unit Tax, this position is responsible for administering the processing of the Vacant Unit Tax Program. Liaise with the Taxation Division in the preparation of the billing of the tax. Responsible for the administration of the business applications related to the Vacant Unit Tax program. Handles personal and confidential financial information.
GENERAL DUTIES
Identify properties eligible for the Vacant Unit Tax. Ensure that identified properties are billed accordingly in coordination with the Taxation section.
Receive and answer inquiries from staff, the public, government agencies, tax consultants and lawyers.
Provide support, information and advice to customers and staff on complicated tax accounts.
Complete the necessary tasks and handling inquiries pertaining to the declarations of the Vacant Unit Tax.
Analyze and resolve concerns and inquiries from property owners and/or applicants pertaining to the Vacant Unit Tax program. Co-ordinate discussions with the applicable parties in attempt to reach an appropriate resolution.
Receive, review and ensure that complaints and appeals submitted by taxpayers meet established criteria, include adequate information and applicable supporting documentation.
Assist in evaluation of the Vacant Unit Tax program administration and complaint process. Provide guidance and oversight to staff to identify, assess, evaluate and recommend improvements and in streamlining processes. Assist in the implementation of necessary changes and/or improvements.
Monitor and track financial impacts of the Vacant Unit Tax program and prepare statistical analysis and reports.
Assist with preparation of accurate, timely, strategic reports, presentations and materials for senior management and Council.
Calculate adjustments for all approved complaint applications or as a result of assessment appeals in a timely and efficient manner while ensuring completion of any required adjustments for penalty and interest, refunds, etc.
Review and report on Legislative changes and the impact on the administration of the program.
Prepare the By-Laws related to the Vacant Unit Tax Program for approval by Council.
Responsible for preparing and/or coordinating all the communication material related to the program.
Maintain current knowledge of relevant assessment and property tax legislation including the Municipal Act, the Assessment Act and Municipal by-laws affecting the Vacant Unit Tax process. Liaise with Provincial staff and staff from other municipalities.
Work in accordance with the provisions of applicable health and safety legislation and all City of Hamilton corporate and departmental policies and procedures related to occupational health and safety.
Perform other duties as assigned which are directly related to the responsibilities of the position.
QUALIFICATIONS
Demonstrated knowledge of business accounting normally acquired by attaining a Community College diploma in a Business, Accounting, Business Administration program or an equivalent combination of education and work-related experience.
Demonstrated thorough working knowledge and experience in the application and interpretation of Property Tax & Assessment Legislation and Municipal By-laws as it pertains to Municipal Act appeals and property tax rebate programs.
Experience and proficiency in a computerized environment with working knowledge of Word, Excel and database software. Ability to input data at an acceptable speed and to manipulate data within excel spreadsheets.
Demonstrated knowledge and experience working with a property tax billing system and an accounting software system within a computerized environment is preferred. A demonstrated ability to calculate property tax adjustments would be an asset.
Strong customer service, interpersonal, consultative, problem-solving and analytical skills.
Ability to deal courteously and effectively with the general public, staff, other levels of government and elected officials in potentially contentious situations. Ability to handle complaints.
Strong organizational skills. Ability to multi-task in order to meet legislative deadlines and work with minimal supervision.
Excellent written and verbal communication skills.
This salary is based on a preliminary evaluation and is under review. This position may be re-evaluated within six months of the filling of this position.
Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
