Job Title: Customer Service Representative
Job Description
We are seeking a dedicated Customer Service Representative who thrives in a dynamic work environment. This role involves managing customer interactions, coordinating logistics, and performing administrative duties to ensure seamless operations.
Responsibilities
Enter customer pickups from phone calls and emails.
Set up out-of-town pickups with carriers and follow up with them.
Answer customer inquiries via phone and email.
Handle customer issues with dispatch and other departments as needed.
Collaborate with terminals and carriers for order management.
Perform administrative duties such as PODing orders and imaging documents.
Enter payroll and productivity reports.
Create and utilize spreadsheet reports daily.
Essential Skills
Working knowledge of Outlook, Microsoft Word, and Excel (beginner level).
Experience with TruckMate software.
At least 1 year of customer service experience.
Additional Skills & Qualifications
Transportation experience is a plus.
Further TruckMate software experience is advantageous.
Excellent verbal, written communication, and interpersonal skills.
Ability to work independently with minimal supervision.
Positive attitude with good problem-solving skills.
Strong attention to detail.
Work Environment
This is a permanent position with potential for growth due to internal promotion opportunities. The work hours are from 9:00 AM to 5:30 PM in an office setting, which is not transit accessible. You will be part of a team of 8, reporting directly to the designated supervisor. The role offers a professional atmosphere conducive to career advancement.
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Workplace Type
This is a fully onsite position in Calgary,AB.
À propos d'Aston Carter:
Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, la chaîne d’approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du Fortune 500. Nous sommes fiers d’avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents.
Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.
Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître d’autres options d’accommodement.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
