Hybrid Schedule - 3 days in office - please note that this position can also be filled in any of our offices across Canada The Client Accounts Senior Manager is responsible for supporting account management, identifying growth opportunities, gathering and actioning client feedback, and coordinating client data for use across the Clients and Markets team. This role requires an innovative thinker with strong interpersonal, communication, and reporting skills, and requires ongoing liaison with partners and colleagues across the organization You will be focusing on: Account strategy and growth: Support client teams in developing and executing account plans that drive opportunities for service expansion, client retention, and revenue growth. Develop and promote value-added services and support our partners’ client outreach and account management efforts. Client insights: Collaborate across the Clients and Markets team to ensure client data and perspectives are broadly shared, and establish systems to apply this data to pursuits, marketing campaigns, and related priorities. Business development: Identify opportunities to engage new clients and industries, including preparing target lists, identifying cross-selling opportunities, and researching regional and practice-specific client insights. Reporting: Track client performance and satisfaction metrics and account management efforts. Share best practices and prepare regular reports for internal stakeholders. Client listening and feedback: Manage client listening initiatives, including client satisfaction interviews. Analyze client feedback to identify trends, measure satisfaction and drive improvement. Maintain a feedback tracker and ensure timely follow-up on client concerns and requests. Manage client requests for compliance-related information. What you bring to the role: 5+ years of experience in client relationship management, preferably within a law firm or professional services environment. Bachelor’s or recognized technical college degree in marketing or business is an asset. Exceptional communication, interpersonal, and problem-solving skills. Self-starter with continuous improvement mindset; able to incorporate industry best practices and firm resources to deliver creative solutions. Proven ability to manage multiple priorities and work collaboratively across teams. Must be able to meet tight deadlines and work under pressure. Positive attitude and enthusiasm. Ability to liaise confidently and build relationships with people at all levels. Vancouver Salary: $118 000 - $162 000. Salary will be discussed and negotiated during interview and will be based on experience. Why join our team: Hybrid work environment Retirement savings plan with employer contribution Benefit premiums paid by the firm Telemedicine services Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships! Training and development programs based on your interests and needs Ready to join a proactive and modern firm that provides an exceptional career experience in an inclusive and collaborative environment? Come join us! As part of a global legal practice, Norton Rose Fulbright Canada embrace a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential. To find out more about how we integrate diversity, equity and inclusion in everything we do please click Diversity, equity and inclusion | Canada | Global law firm | Norton Rose Fulbright. If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need. Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further. Law around the world nortonrosefulbright.com Norton Rose Fulbright provides a full scope of legal services to the world’s preeminent corporations and financial institutions. Our global law firm has more than 3,500 lawyers and other legal staff advising clients across more than 50 locations worldwide, including Houston, New York, London, Toronto, Mexico City, Hong Kong, Sydney and Johannesburg, covering the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. As a global law firm, we embrace a culture of excellence and working hard, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.
