Job Description What is the opportunity? The Field Investigator is responsible for conducting timely and thorough, objective investigations for the Life & Health Claims Department. You will actively support and collaborate with our Corporate Investigative Services Team and the Life & Health Claims Team to mitigate and prevent fraud. They play a critical role in protecting the integrity of claims process, mitigating fraud risk, and ensuring compliance with regulatory and company policies and procedures What will you do? Conduct in-person on site interviews/ gather statements Gather, verify, and analyze information from claimants, healthcare providers, employers, witnesses, and other relevant parties Complete site visits, surveillance, background checks as necessary Assess the authenticity of claims documents, including medical records, death certificates, employment records Prepare clear, concise, and factual investigative reports Identify potential fraud indicators in claim files Ensure all activities comply with privacy regulations, insurance regulations and company protocols. Maintain the highest level of integrity, professionalism, and discretion Produce regular fraud reporting to senior leadership team Act as a liaison between our Life & Health Claims department & our Corporate Investigative Services team What do you need to succeed? Must-have 10+ years of experience in insurance investigations and/or claim adjudication Knowledge of Life and Health insurance products across various business lines (Disability, Life, Critical Illness) University degree or equivalent experience A valid unrestricted driver’s license Fully Bilingual; French and English speaking Excellent verbal & written communication skills Nice-to-have Experience conducting investigations and interviews, site inspections and gathering evidence. Industry Designations What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in an agile, collaborative, progressive, and high-performing team The opportunity to interface with senior level executives from many different parts of the organization RBCI software tools to boost your productivity RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first. Job Skills Commercial Laws, Decision Making, Equal Employment Opportunity Law, Fraud Management, Fraud Monitoring, Fraud Prevention, Fraud Risk Management, Investigation Techniques, Investigative Interviewing, Legal Practices, Long Term Planning, Management Reporting, Quality Orientation, Surveillance, Waterfall Model Additional Job Details Address: 1 PLACE VILLE MARIE:MONTRÉAL City: Montréal Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: INSURANCE Job Type: Regular Pay Type: Salaried Posted Date: 2025-08-08 Application Deadline: 2025-08-23 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
