At PointClickCare our mission is simple: to help providers deliver exceptional
care. And that starts with our people. As a leading health tech company that’s
founder-led and privately held, we empower our employees to push boundaries,
innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+
integrated partners, our platform serves over 30,000 provider organizations,
making a real difference in millions of lives. We also reinvest a significant
percentage of our revenue back into research and development, ensuring our
employees have the resources to innovate and make a lasting impact. Recognized
by Forbes as a top private cloud company and honored as one of Canada’s Most
Admired Corporate Cultures, we offer flexibility, growth opportunities, and
meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter
healthcare future; one that is human-first and accelerated by AI to create
meaningful and lasting change. Employees harness AI as a catalyst for
creativity, productivity, and thoughtful decision-making. By integrating AI
tools into our daily workflows, collaboration is enhanced, outcomes are
improved, and every team member has the proficiency to maximize their impact. It
all starts with our hiring practices where we uncover AI expertise that
complements our mission, and we continue to invest in training and development
to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To
learn more about PointClickCare, check out Life at PointClickCare
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connect with us on Glassdoor
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LinkedIn
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Travel to Office expectations
For Remote Roles: As this role is remote, there will be in-office events that
will require travel to and from the Mississauga and/or Salt Lake City office.
These will include, but not limited to, onboarding, team events, semi-annual and
annual team meetings.
For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside
within commutable distance to the office/location specified in the job listing.
This will include, but not limited to, weekly/bi-weekly/monthly events in the
office with your specific team. This is a requirement for this role.
Meet the Human Resources Team
[https://pointclickcare.com/blog/culture/meet-the-human-resources-team/]
Position Summary
As a collaborative and driven professional, the Sr. Talent Development Partner
is responsible for designing, developing, implementing, facilitating, and
evaluating learning projects and programs for assigned Business Function
portfolio. This includes the design and development of engaging and impactful
multi-modal learning and performance solutions and experiences that are aligned
with the business strategies and identified goals and objectives for their
assigned business functions. This individual must be agile, dynamic, and
innovative to adapt to our environment of rapid change. The client groups for
this Sr. Talent Development Partner include Customer Operations, Chief Medical
Officer, Strategy, Life Sciences, Government Affairs, Federal/Strategy Advisory,
Marketing, Finance, OCIO, Legal & HR.
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This role will provide the opportunity to oversee numerous Learning initiatives
at PointClickCare, Including:
- In partnership with the HR Strategic Business Partners, identify and
prioritize learning needs of specific employee segments, conduct skills
assessments to identify specific learning needs, and recommend learning
solutions for knowledge-gap and performance related problems.
- Conduct learning needs analysis and evaluate business unit’s overall learning
requirements, business objectives, desired results, and constraints.
- Ability to act as a learning content curator. The learning content curator
will identify the most relevant information for a specific group of target
audience and contextualize and organize it before presenting it to them. The
learning content curator makes relevant data readily available to learners,
sparing learners the need to hunt around for content or read through
mountains of irrelevant information to find what they need. In short – a
learning content curator can identify the best information for the
organization and provide context and order to it.
- Investigate available learning methods and procedures to determine the most
effective manner by which to meet specific learning needs (i.e.,
facilitator-led, virtual synchronous, virtual asynchronous, online learning,
blended learning, resource guides etc.).
- Work collaboratively with business SMEs where required to gather or vet
content.
- Create instructional design documents for review and sign off by all
stakeholders.
- Utilize a wide variety of educational technologies to develop meaningful
learning experiences
- Design and development include: change management, communication, pre/post
activities and evaluation tools, adhering to adult learning principles,
instructional design methodologies and an Agile learning development model
(SAM/Llama)
- Assess learning program participants for knowledge and behavior changes as
required.
- Analyze and recommend process improvements for team processes and procedures.
- Coordinate with the HR team and external vendors to plan and schedule
learning/educational interventions.
- Recommend and coordinate updates to existing learning materials for
continuous improvement of course content and program delivery techniques.
- Continually build a knowledge base of current and emergent educational
technology trends, innovations, industry standards and best practices to
ensure learning offerings continue to engage all learners.
The ideal candidate will have proven success demonstrating the following
competencies:
- Advanced analytical, collaboration, interpersonal, and influencing skills.
- Advanced skills in building relationships, presentation, group facilitation,
and communication (verbal and written) skills.
- Advanced skills in multi-tasking, priority setting, organization, risk
management, project planning, and project management.
- Advanced skills in applying a holistic view to performance problems,
identifying root causes, and recommending learning solutions as required.
- Demonstrated experience in quality assurance testing of learning solutions.
- Demonstrated experience with both the instructional design and development of
multi-channel (i.e., Classroom, eLearning, virtual synchronous or
asynchronous, role plays, simulations, games, videos, job aid, blended, other
digital) solutions in alignment with adult learning theories and
instructional design methodologies.
- Strong knowledge of current and emergent trends in learning design and
development
- Some ability to develop content into engaging and accessible solutions for
multichannel delivery including classroom, online courses,
synchronous/asynchronous, virtual, simulations, webpages, videos, games,
social platforms, mobile and print.
- Strong ability to conduct quality assurance testing of multichannel solutions
against instructional design standards.
- Intermediate ability using Articulate 360 products including Rise &
Storyline.
- Basic ability to develop SharePoint sites using SharePoint Designer and
SharePoint workflows.
- Advanced ability using Microsoft Office Products (Word, PowerPoint, Excel)
- Knowledge of other applications such as and the Adobe Master Creative Suite,
Audacity, Camtasia, Canva, Miro, SnagIt, Visme, Vyond, Zoom and other
educational technology tools an asset
- Ability to handle multiple tasks and projects simultaneously, establish
priorities, organize, and plan work.
- Superior interpersonal, presentation, group facilitation, and communication
(verbal and written) skills
- Attention to detail and strong analytical skills.
- Ability to produce in a fast-paced environment, remain flexible, and adapt to
shifting priorities.
Experience:
- University degree in Adult Learning, Instructional Design, Instructional
Technology, Educational Technologies, or related field.
- 5+ years’ experience in adult learning, instructional design and learning
development of interactive, blended learning and performance solutions using
multi-modal delivery methods.
- CTDP certification, CPTD certification, or Learning Guild membership an
asset.
- Ability to thrive within a fast-paced, entrepreneurial culture.
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$100,100 - $107,600 a year
At PointClickCare, base salary is one of the many components that make up our
total rewards package. The Canada base salary range for this position is
$100,100 - $107,600 + bonus + benefits, non-overtime eligible. Our salary ranges
are determined by job and level. The range displayed on each job posting
reflects the target for new hire salaries for the position across all Canada
locations. Within the range, individual compensation is determined by
job-related skills and knowledge, relevant experience including professional and
lived experience, and/or work location. Your recruiter can share more
information about our total rewards package during the hiring process.
Corp - D
Professional - 3
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LI-DNI
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity
without discrimination or harassment on the basis of race, religion, national
origin, status, age, sex, sexual orientation, gender identity or expression,
marital or domestic/civil partnership status, disability, veteran status,
genetic information, or any other basis protected by law. PointClickCare
welcomes and encourages applications from people with disabilities.
Accommodations are available upon request for candidates taking part in all
aspects of the selection process. Please contact recruitment@pointclickcare.com
should you require any accommodations.
When you apply for a position, your information is processed and stored with
Lever, in accordance with Lever’s Privacy Policy
[https://www.lever.co/privacy-policy]. We use this information to evaluate your
candidacy for the posted position. We also store this information, and may use
it in relation to future positions to which you apply, or which we believe may
be relevant to you given your background. When we have no ongoing legitimate
business need to process your information, we will either delete or anonymize
it. If you have any questions about how PointClickCare uses or processes your
information, or if you would like to ask to access, correct, or delete your
information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com [recruitment@pointclickcare.com]
PointClickCare is committed to Information Security. By applying to this
position, if hired, you commit to following our information security policies
and procedures and making every effort to secure confidential and/or sensitive
information.
