DESCRIPTION
Reporting to the Store Manager, the Team Lead is accountable for delivering
excellent community member service and leading Team Members to do the same, in
our efforts to spread global wellness. The Team Lead supports the Store Manager
and Assistant Store Manager with opening, closing and leadership duties.
While fostering an environment that delivers upon the company’s culture and
service ethos, this role balances an operational mindset with a people-centric
approach to leading the retail business.
Through day to day functions, the Team Lead contributes to maintaining and
strengthening Saje’s culture; proactively engaging in behaviours that align with
Saje’s values: Wellness, Growth, Celebration, Greatness and Belonging.
RESPONSIBILITIES
- Contribute to an environment of excellent community member service, sharing
our awesome products and spreading wellness through the in-store experience
- Generate business results and achieve key KPIs including revenue and comp
growth goals, AVS, IPT, traffic, conversion, and loyalty program growth
- Ensure Team Members are equipped with the product knowledge they need to make
intentional recommendations for Community Members
- Uphold presentation standards, and assess and action merchandising
opportunities in order to elevate the in-store experience
- Take a proactive and innovative approach to growing the business through
community outreach
- Inspire and uplift your team through coaching, collaboration and by embodying
our core values
- Choose culture first in everything you do, with a commitment to personal
growth and self-awareness
- Contributes to a team environment where all Team Members consistently
experience a sense of belonging and inclusion
APPLICANT REQUIREMENTS
- Leadership - You're an inspirational and dynamic leader who is naturally warm
and compassionate towards others with an insatiable drive to exceed results
and celebrate successes
- Retail experiences - An expert in delivering experiences to Community Members
- Getting product on people - You're excited to share our product with people
and educate on how our unique formulations elevate wellness
- Proven growth story - You've taken initiative for personal and professional
growth and understand the importance of growth to your success and Saje's
sucess
- Hustle and positive attitude - Thrives in a challenge; is solutions-focused;
will see the bright side of situation despite adversity; never gives up
- Wellness persona - You're passionate about wellness and incorporates wellness
into your everyday routine
KEY RELATIONSHIPS
Reporting to the Store Manager
