At PointClickCare our mission is simple: to help providers deliver exceptional
care. And that starts with our people. As a leading health tech company that’s
founder-led and privately held, we empower our employees to push boundaries,
innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+
integrated partners, our platform serves over 30,000 provider organizations,
making a real difference in millions of lives. We also reinvest a significant
percentage of our revenue back into research and development, ensuring our
employees have the resources to innovate and make a lasting impact. Recognized
by Forbes as a top private cloud company and honored as one of Canada’s Most
Admired Corporate Cultures, we offer flexibility, growth opportunities, and
meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter
healthcare future; one that is human-first and accelerated by AI to create
meaningful and lasting change. Employees harness AI as a catalyst for
creativity, productivity, and thoughtful decision-making. By integrating AI
tools into our daily workflows, collaboration is enhanced, outcomes are
improved, and every team member has the proficiency to maximize their impact. It
all starts with our hiring practices where we uncover AI expertise that
complements our mission, and we continue to invest in training and development
to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To
learn more about PointClickCare, check out Life at PointClickCare
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Travel to Office expectations
For Remote Roles: As this role is remote, there will be in-office events that
will require travel to and from the Mississauga and/or Salt Lake City office.
These will include, but not limited to, onboarding, team events, semi-annual and
annual team meetings.
For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside
within commutable distance to the office/location specified in the job listing.
This will include, but not limited to, weekly/bi-weekly/monthly events in the
office with your specific team. This is a requirement for this role.
Position Summary:
Reporting to the Senior Business Solutions Manager, you will act as the primary
client liaison to lead the Implementation of projects within the Office of the
CIO segments of PointClickCare. This role will be responsible for managing
projects related to managing enterprise information management, corporate data
office or digital transformation projects. This role demands a strong, senior PM
with an excellent track record of managing multiple projects and leading with
authority.
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Key Responsibilities:
- Responsible for using best practice PMO methodology to create a project plan
to fit the stakeholders/customers’ needs and deliver within budget on desired
outcomes. Fully accountable for the result of the project, is the driver
that holds the project together.
- Working closely with the different business units, is ultimately responsible
for defining the project scope and objectives to ensure project members
understand what is expected of them and what they should expect from one
another. Coordination with Change Management, as needed.
- Organize, lead, facilitate meetings with clear objectives, compile timely
meeting summary minutes.
- Have the knowledge, skills, and experience (particularly in IT Infrastructure
and Security) to be able to recognize when problems surface or potential
problems are looming. Can articulate problems, bring the right people
together to solve problems and know when the problem has been properly
addressed and closed—all this with the proper sense of urgency that the
problem requires.
- Communicates to all concerned parties project milestones, status updates, as
well as any existing or potential customer escalation issues. Proactively
follows escalation and change control processes. Has overall ownership of all
management reports on a given project.
- Coordinate with Vendors, as necessary, from SOW, onboarding into project team
and holding Vendor deliverables accountable to schedule and per contract.
Manage Vendor relationships and lead calls with vendors.
- Ensures that scope creep, communications, and quality are carefully managed.
- Drives ownership of decisions to the level where the accountability of the
decision must lie.
- Thoroughly understanding the customer’s business and technical needs
- Acting as primary interface to business units during all phases of
the project
- Creating project plans, identifying scope, goals, deliverables, timelines and
required resources.
- Manage the project budget, team resources, communications, and project plans.
- Monitor and report on project progress, problems, and recommended solutions
to the customer
- Identify and resolve risks and issues in a timely manner. Escalate concerns
to the project team and senior management when appropriate.
- Providing direction and support to the implementation team and reviewing
deliverables prepared by the team.
- Report on deployments, schedules, budgets, and revenue using internal
methods.
- Managing the day-to-day implementation of operational project aspects,
defining project tasks and resource allocation
- Updating and tracking project timelines and deliverables
- Managing project issues and dependencies
- Foster continued growth of the team’s project management capabilities,
improving knowledge and experience within the PMO.
- Successfully manages several competing priorities.
- Contribute to the overall goals and objectives of the Project Management
Office
Required Experience:
- 5-10 years’ experience in project management
- Experience in managing at least one of the following types of projects:
Master data management, data quality management, metadata management, data
governance, data migration - Nice-TO-Have
- Experience in managing enterprise information management programs, corporates
data office projects or digital transformation projects.
- PMP or Agile designation preferred.
- Self-motivated, quick, and assertive
- Extremely detailed oriented and organized.
- Exceptional time management skills
- Excellent writing and communication skills
- Excellent knowledge of project metrics, including gathering, reporting, trend
analysis, creation, and metrics.
- Ability to identify issues and problems, generate solutions and choose
appropriate alternatives using basic root cause analysis.
- Manage project scope by assessing requirements changes, determining, and
conveying impact on budget, time, and risk.
- Manage client expectations, anticipates operational and tactical risks, and
tracks them.
- Clarify, identify, and track requirements and issues, remove barriers,
resolve minor project issues, and escalate to immediate manager where
required.
- Proficient in MS Office applications, MS Project, VISIO, Adobe Acrobat
Professional
- Stays abreast of current industry trends and new technology through
professional associations, trade journals, networking, and associated
training and seminars.
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LI-hybrid
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity
without discrimination or harassment on the basis of race, religion, national
origin, status, age, sex, sexual orientation, gender identity or expression,
marital or domestic/civil partnership status, disability, veteran status,
genetic information, or any other basis protected by law. PointClickCare
welcomes and encourages applications from people with disabilities.
Accommodations are available upon request for candidates taking part in all
aspects of the selection process. Please contact recruitment@pointclickcare.com
should you require any accommodations.
When you apply for a position, your information is processed and stored with
Lever, in accordance with Lever’s Privacy Policy
[https://www.lever.co/privacy-policy]. We use this information to evaluate your
candidacy for the posted position. We also store this information, and may use
it in relation to future positions to which you apply, or which we believe may
be relevant to you given your background. When we have no ongoing legitimate
business need to process your information, we will either delete or anonymize
it. If you have any questions about how PointClickCare uses or processes your
information, or if you would like to ask to access, correct, or delete your
information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com [recruitment@pointclickcare.com]
PointClickCare is committed to Information Security. By applying to this
position, if hired, you commit to following our information security policies
and procedures and making every effort to secure confidential and/or sensitive
information.
