Job Details
Job Location: The Diner - Vancouver, WA
Position Type: On Call
Salary Range: $17.00 Hourly
Job Shift: Day
Job Category: Restaurant - Food Service
Description
General Summary:
The On-Call Server plays a pivotal role in providing exceptional customer service to our guests. They are responsible for welcoming guests, taking orders, and delivering food and drinks promptly. This position also involves maintaining high standards of productivity, quality, and compliance. Furthermore, the On-Call Server will have the unique opportunity to mentor and guide participants in our on-the-job training program, contributing to a positive learning environment.
Principal Duties and Responsibilities (Essential Functions):
Efficiently take, prepare, and serve food orders from the kitchen.
Ensure strict compliance with sanitation, safety, and food regulations, adhering to health department standards and the Food Service Manual.
Set up tables before service and manage side work during and after service.
Greet and bid farewell to guests, assist them with menu selections.
Collaborate effectively with other diner servers, bussers, hosts, and kitchen staff.
Address customer concerns promptly and accurately.
Occasionally work overtime and weekends.
Attend all scheduled employee meetings and contribute improvement suggestions.
Uphold the mission, goals, and objectives of Meals on Wheels People, Inc.
Perform other assigned duties.
Qualifications
Education & Knowledge
High School Diploma or Equivalent required; Associate Degree or certification in Culinary Arts preferred
Current Food Handler’s card or ability to obtain one upon hire
Current ServSafe certification or ability to obtain certification within 18 months of hire
Strong knowledge of local, state, and federal food sanitation standards
Skills, Abilities & Experience
Proven customer service skills
Able to work in a fast-paced and team-based environment
Ability to multitask and problem solve when necessary
Experience working with diverse populations, including aging, minority, and low-income populations
Good verbal and written communication skills
Proven recordkeeping and organizational skills
Ability to lift a minimum of 50 lbs and 20-30lbs repetitively
Passion for serving seniors in our community
Working Conditions/Physical Demands
Fast-paced dining environment, with significant people interaction. Ability to lift a minimum of 50lbs and 20-30lbs repetitively. Frequent reaching, bending, stooping, and grasping. Regular use of POS and dining equipment. Must pass a drug test and criminal background check.
- Due to the nature of The Diner’s mission, all tips customers leave will be donated to Meals on Wheels People nutrition and service programs, paying staff benefits, and an inflated wage. All staff must agree to these terms before hiring.
