Job Role: System Configuration Engineer
Location: West Coast Canada (Virtual)
Who We Are:
We believe everyone can be better with a coach... and we won’t stop until we get
there.
Coaching changes people’s lives. It helps them be happier and more productive in
their work. It turns entire companies into more inclusive, more productive
places to be. That’s why we’ve made it easy for more people – not just those at
the top – to benefit from the world’s best coaches. This is true of our EZRA
team. We believe a happy team is a productive one. We help our people grow, to
care deeply about and be proud of what we do.
The Role:
We’re looking for a highly organized and proactive System Configuration Engineer
to join our growing Technology Operations team. In this role, you’ll support
global program implementation by setting up and configuring client programs and
demo environments in our internal systems.
This is a key role at the intersection of Client Experience, Operational
Effectiveness, and Technology. You’ll work closely with cross-functional
partners to ensure our coaching programs are launched smoothly and accurately -
applying deep product knowledge, strong attention to detail, and a collaborative
mindset to deliver a high-quality experience.
What You’ll Do:
- Own the end-to-end setup of new client programs, from project close to
launch, and throughout their lifecycle.
- Configure program settings and participant data in our internal platforms.
- Collaborate with Operational Effectiveness, Client Success, Product and
Program Support teams using tools like Salesforce, Slack, Teams and email.
- Coordinate and support demo program setup for prospective clients.
- Provide platform guidance and best practices to internal stakeholders.
- Troubleshoot configuration issues and proactively escalate risks.
- Test and validate new features; share feedback with Product and Engineering
teams.
- Stay current on platform functionality and product roadmap developments
-become a subject matter expert!
About You:
- 2+ years of experience in application support, implementation, or a similar
role
- A degree in an IT-related field, or equivalent work experience
- Meticulous attention to detail and a focus on process accuracy
- Strong communication skills and a collaborative approach to working with
others
- A customer focused mindset with a drive for quality
- Confidence working independently in a fast-paced, remote-first environment
- A strong team player who values open communication and shared goals
- Calm under pressure and comfortable managing competing priorities
- Highly organized, efficient, and adaptable
- Curious and solutions-focused, always looking for ways to improve how we work
Nice to have:
- Experience working across global teams and time zones
- Experience with cloud-based systems
- Familiarity with tools like Slack, Jira, Zendesk and Salesforce
- Multilingual capabilities
Life at EZRA:
- Your Own World-class coach to help you grow personally and professionally.
- Coaching for Friends and family because coaching is a gift worth passing on.
- Work From Anywhere with two weeks a year to work wherever inspires you most.
- Charity Days to support the causes close to your heart - because doing good
feels good.
- Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
- Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to
breathe, reflect, or reset.
- Regional benefits flex to fit your location and lifestyle.
- A welcoming place to do your best work. Comfortable, collaborative and
inclusive… and dog-friendly too!
LI-Hybrid
We’re an equal opportunity employer dedicated to building a diverse team that
reflects the communities in which we work, where everyone has a voice and feels
able to be themselves.
We believe that diversity strengthens to our culture and business. Valuing
uniqueness and respecting our differences means we grow faster, become better,
and achieve more.
In the spirit of transparency, credentials are verified through background
checks conducted upon conditional employment, in accordance with applicable
laws.
