As employees, we joined the City to make a difference in the community. The
Burnaby Promise sets out the responsibilities of every employee, every day, in
every decision we make. It describes the standards that every employee should
strive to meet when interacting with Burnaby residents, external and internal
clients, and City colleagues. It gives us the tools to check our actions,
particularly in times of conflict or challenge. When every employee lives by the
Principles and Commitments in this document, we will collectively create a City
we all want to be in, that fosters employee engagement, strengthens our
relationships, and better serves our community through service excellence.
Our Community Safety department is actively seeking an Information Officer to
assist with reviewing and processing of documents and the provision of
information and services to the public and other police and law enforcement
agencies. You will play a key role in receiving, prioritizing and assessing
reported offenses and other matters over the phone or at the counter along with
determining the type of offense and investigation required. You will have the
opportunity to assess a variety of complaints such as theft, harassment or
threats; prepare police files and take possession of property and exhibits to
examine for identification. With your keen sense of discretion, you'll determine
whether an investigation is required and refers the file to a police officer as
appropriate. As an Information Officer, you will create identification bulletins
and prepare and processes still imagery from various devices and media. You'll
use your customer service skills to provide information and assistance to the
public while handing enquiries and explaining rules, regulations and procedures
within limits. Additional responsibilities include establishing police files for
new parolees; preparing and maintaining reports, correspondence and records
related to the work; carrying out special assignments and projects; and
maintaining effective working relationships with a variety of internal and
external contacts. Performs related work as required.
Qualifications for this position include of Grade 12 supplemented by some
related law enforcement experience or an equivalent combination of education,
training and experience. This role requires knowledge of federal and provincial
statutes, acts and regulations and of municipal bylaws and RCMP divisional
policies, procedures and regulations along with the knowledge of the policies,
procedures, rules and regulations applicable to the work performed. You'll have
an understanding the various agencies and services available in the community
and the type of assistance they can provide to the public. As an Information
Officer, you will have working knowledge of digital image conversion techniques,
practices, procedures; to establish priorities in order to meet deadlines; and
to operate computer programs (e.g. PRIME, CPIC, JUSTIN) and other office
equipment to perform related clerical work. A Class 5 Driver's License for the
Province of British Columbia and the ability to obtain and maintain an RCMP
Enhanced Security Clearance is required.
Pay Rate: $31.97 per hour + 12% in lieu of benefits (2024 Rates)
Location: Burnaby RCMP Detachment
Hours of work: This is an auxiliary position, hours and shifts are based on
operational requirements and do not provide guaranteed hours of work, which may
include on-call shifts and up to 12-hour day and night shifts.
The closing date for this competition has been extended until it is filled. New
applications are welcome!
We respectfully acknowledge that the City of Burnaby is located on the unceded
territories of the x?m??k??y?? m (Musqueam), S?wx_wú7mesh (Squamish), s?lilw?ta?
(Tsleil-Waututh), and k?ik?????m Peoples (Kwikwetlem). Each Nation has distinct
histories and distinct traditional territories that fully or partially encompass
the city. We encourage you to learn more about the Host Nations whose ancestors
have occupied and used these lands, including parts of present-day Burnaby, for
thousands of years. We are grateful to be on this territory as we dedicate
ourselves to creating an inclusive and diverse workforce that reflects our
vibrant community and welcomes applicants of all backgrounds, genders, ages,
ethnicities, abilities, sexual orientations, and life experiences.
Please contact People and Culture at 604-294-7303 if you do not receive a
confirmation email within one hour of submitting your application online. We
thank all applicants for their interest; however, only those considered for an
interview will be contacted. Copies of relevant professional certificates,
degrees, or tickets will be required at the time of the interview.
