Job Role: Operational Business Partner
Location: Toronto, Canada (Hybrid 3 days in office) / West Coast Canada
(Virtual)
Who We Are:
We believe everyone can be better with a coach... and we won’t stop until we get
there.
Coaching changes people’s lives. It helps them be happier and more productive in
their work. It turns entire companies into more inclusive, more productive
places to be. That’s why we’ve made it easy for more people – not just those at
the top – to benefit from the world’s best coaches. This is true of our EZRA
team. We believe a happy team is a productive one. We help our people grow, to
care deeply about and be proud of what we do.
The Role:
We have reimagined the way EZRA delights clients, at scale, and are introducing
a new team of Operational Business Partners within the Operational Excellence
function. This role will report to the Director, Operational Business Partners
and is accountable for the project management of complex, non-standard offerings
to our most strategic accounts at various parts of their growth journey.
Individuals will have the opportunity to work with many clients on a variety of
different offerings, keeping fresh perspectives and a quick pace to bring our
innovation to our clients with an organized and professional approach. This role
is client-facing. This team will partner closely with the other teams within the
broader Customer Experience & Operations function: Operational Excellence,
Delivery Enablement, and Enterprise Delivery.
What You’ll Do:
- Partner with team members across Sales, Enterprise Delivery, Innovation,
Product, Tech, and more to establish dynamic partnerships and meet client
goals. Establish workstreams, leads, and objectives for each deliverable and
communicate clearly internally and externally.
- Embody and embrace consistent best practices on implementing and project
managing complex solutions for clients.
- Lead and contribute to operational projects to continue to improve ways of
working across the business as it relates to client delivery.
- Embrace processes that drive task accountability, track RAG indicators,
document decisions made and flag any risks – motivate others through
influence and negotiation to prioritize resources internally to achieve
client goals
- Drive continuous improvement in the customer experience, regularly reviewing
and iterating in line with ongoing proposition innovation
- Act as a mentor to other teams on project management best practice
- Contribute to implementation collateral creation for internal and client
facing needs
- Support clients in their growth journey, bringing operational and process
expertise to non-standard needs.
About You:
- 4 years of experience in a customer facing role
- Experience in project management for complex and bespoke client needs
- Willingness to work in a fast-paced, start-up environment and comfort around
operating with an element of ambiguity
- Critical thinking skills: ability to problem solve independently and quickly
- Confident, accurate and clear communicator
- Ability to influence others without direct authority and, at times, challenge
the status quo
- The ability to build collaboration locally and globally
- Demonstrable project management experience
Life at EZRA:
- Your Own World-class coach to help you grow personally and professionally.
- Coaching for Friends and family because coaching is a gift worth passing on.
- Work From Anywhere with two weeks a year to work wherever inspires you most.
- Charity Days to support the causes close to your heart - because doing good
feels good.
- Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
- Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to
breathe, reflect, or reset.
- Regional benefits flex to fit your location and lifestyle.
- A welcoming place to do your best work. Comfortable, collaborative and
inclusive… and dog-friendly too!
LI-Hybrid
We’re an equal opportunity employer dedicated to building a diverse team that
reflects the communities in which we work, where everyone has a voice and feels
able to be themselves.
We believe that diversity strengthens to our culture and business. Valuing
uniqueness and respecting our differences means we grow faster, become better,
and achieve more.
In the spirit of transparency, credentials are verified through background
checks conducted upon conditional employment, in accordance with applicable
laws.
